Join Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what we are passionate about and co-creating a better future. **Responsibilities and attributions** * Provide on-site microcomputer technical support. * Solve and resolve hardware and software problems, including desktops, laptops, printers, and mobile devices. * Assist with system updates and installations, including software updates and patches. * Document and track all support requests and resolutions in the ticketing system. * Escalate complex issues to appropriate IT teams or vendors for further investigation and resolution. * Collaborate with other IT teams to ensure timely and effective issue resolution. * Provide training and guidance to end-users on basic technical issues and best practices. * Maintain knowledge of current technological trends and advancements to provide up-to-date support to end-users. * Participate in on-call rotations to provide after-hours support as needed. **Requirements and qualifications** * Minimum of 2 years of experience in a helpdesk or technical support role. * Strong knowledge of Windows operating systems and Microsoft Office Suite. * Familiarity with hardware troubleshooting and basic networking concepts. * Excellent analytical and problem-solving skills. * Strong communication and customer service skills. Are you looking for a place where your ideas can shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive person, committed to continuous learning, and innovation is in your DNA, then this is what you're looking for. Come and let's build a better future together!