IT Support Assistant - Ate

Description

Job Summary: We invite you to join our team as an IT Support Technician, providing technical support to users for core software, office applications, and managing incidents. Key Highlights: 1. User technical support for software and applications 2. Incident management and tracking for reported issues 3. Registration and processing of service requests We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as an IT Support Technician. Requirements: \- Technical graduate or university bachelor's degree in Systems Engineering or related field \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or technical support handling tickets Responsibilities: \- Provide technical support to users regarding core software, office software, and applications. \- Ensure operational continuity of the incident support service during agreed working hours for incidents reported by users of systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Log all incidents occurring during the assigned shift. \- Continuously monitor pending tickets and ensure proper closure. \- Share knowledge gained from training sessions conducted by HITSS personnel with team members. \- Register service requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing Working Hours: Monday to Friday, 8 AM \- 5 PM \| Saturdays, 9 AM \- 12 PM (noon) Av. Industrial 228, Ate 3 blocks from Clínica San Juan de Dios Benefits: Join the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with their preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the selection process." We encourage you to visit our website. Employment Type: Full-time Salary: S/.1,700\.00 \- S/.1,800\.00 per month Application Questions: * What are your salary expectations? * What is your academic degree? Are you a technical or university graduate? * Do you have experience supporting users? \* Please specify whether you used support tickets, AnyDesk, phone calls, or other remote or on-site support methods. * Are you agreeable to the specified on-site location and working hours? Work Location: On-site employment