**POSITION:** **USER EXPERIENCE ASSISTANT** **DESCRIPTION:** The User Experience Assistant will be responsible for ensuring the proper operation of campaigns on the messaging channel, guaranteeing each customer a positive experience. Among their main responsibilities are monitoring campaigns, detecting and handling functional incidents, validating appropriate platform usage by users, and communicating with internal teams to escalate technical issues within established timeframes. Additionally, they must produce follow-up reports, supervise correct channel configurations, and collaborate with commercial and technical teams to propose sustainable improvements in customer service processes. * **Education Level:** Graduate with a technical or university degree in Administration, Marketing, Communications, International Business, or Industrial Engineering (management focus). * **Experience:** Minimum 1 year of experience in B2B customer service, campaign management, or functional platform support. * **Age:** Between 23 and 26 years old. **SPECIALIZATION, COURSES, WORKSHOPS, DIPLOMAS OR OTHERS:** * Customer Service and Customer Experience (CX) * Knowledge of agile methodologies * Intermediate Excel skills **TECHNICAL COMPETENCIES (HARD SKILLS):** * Intermediate level in Excel and spreadsheet management (Mandatory) * Intermediate level in customer service (Mandatory) * Basic level in clear and professional writing (Desirable) * Basic level in ticketing platforms (Zendesk, Jira, Trello, Asana) (Desirable) **PERSONAL COMPETENCIES (SOFT SKILLS):** * Customer orientation * Effective communication * Attention to detail * Organization and time management * Problem solving * Proactivity * Teamwork * Adaptability * Empathy * Continuous learning **MAIN RESPONSIBILITIES:** * Ensure the proper functioning of the messaging channel at the user level. * Supervise proper campaign management by users of the assigned channel. * Handle functional incidents and escalate technical ones to the respective team within SLA timeframes. * Detect inconsistencies in message deliveries and notify the user and the commercial team. * Validate correct usage of platform resources according to established best practices. * Verify configuration of the assigned channel and report inconsistencies. * Record and document incidents for analysis and continuous improvement. * Generate periodic reports on incidents and campaigns. **BENEFITS:** * Formal employment contract * Comprehensive health insurance * 15 days of vacation * Life Insurance as per law * Access to online courses * Internal training * Positive work environment **Location:** Santiago de Surco **Job Type:** Full-time / On-site / Formal employment **Salary:** S/ 1,130\.00 – S/ 1,300\.00 Job Type: Full-time Salary: S/.1,130\.00 \- S/.1,300\.00 per month Work Location: On-site job