01 Support in handling accounts, technical inquiries, and customer service requests in a timely and efficient manner 02 Support in creating and maintaining the Customer Master updated 03 Support in handling customer complaints and claims regarding service to provide appropriate solutions 04 Support in handling customer requests or requirements for service 05 Support in preparing the daily report to customers on the status of shipments 06 Support in creating the Service Order 07 Support in reviewing Service Proformas 08 Support in requesting and reviewing necessary documents according to the type of operation (including documents for restricted goods procedures, certificates, permits, etc.) 09 Support in following up on CUSTOMS notifications and coordinating their resolution 10 Support in recording and tracking refundable requests and coordinating their issuance 11 Support in collecting customs documents for shipment numbering 12 Support in continuously coordinating with all parties involved in the logistics chain 13 Support in generating the Route Sheet: Operations area approves and generates the Route Sheet. ROUTE SHEET CRF\-GIM\-FOR\-005 14 Support in receiving and reviewing dispatch documentation 15 Support in keeping the customer informed about any documentation observations 16 Support in verifying that shipping documentation is within the deadline 17 Support in informing the customer if the routing deadline has closed 18 Support in receiving and sending the technical sheet to the Legal Technical Area 19 Support in verifying certificates for correct tariff classification 20 Support in tracking assigned cargo 21 Any additional functions assigned Job Profile· Education: Graduate technician in Administration or International Business. Experience: Minimum 2 years in a similar position. Skills: Effective Communication, Customer Orientation, Problem Solving, Adaptability, Teamwork.· Knowledge: · General Customs Law and its Regulation (verified). · Tariff classification, valuation, and administration (verified). · Knowledge of various customs regimes: imports and exports. · Knowledge of various customs regimes: imports and exports. · Knowledge and use of customs software (SINTAD). · Customs operations. · Proficiency in MS Office (Word, Excel, Outlook). · Basic level of English. Position type: Full time, Permanent Salary: S/.1,600\.00 \- S/.2,000\.00 per month Work location: On-site job