Customer Experience Assistant

Description

Job Summary: We are seeking a User Experience Assistant to solve problems, optimize processes, and deliver an exceptional customer experience at a fast-growing startup. Key Highlights: 1. Solve problems and deliver an excellent customer experience 2. Drive improvements in processes, automations, and tools 3. Be part of a growing startup with impact from day one From **Expande Talento**, and on behalf of our client — an important **fast-growing startup** — we are looking for a: **User Experience Assistant:** If you enjoy solving problems, delivering an excellent customer experience, and continuously proposing process improvements, this opportunity is for you. What will be your mission? Deliver an exceptional user experience by resolving inquiries and incidents quickly and empathetically, while driving improvements in processes, automations, and tools that optimize operations. Key Responsibilities: * Handle user inquiries, complaints, and incidents. * Follow up until resolution of each case. * Coordinate with Product, Technology, and Partner teams. * Identify opportunities for process improvement. * Document procedures and update the knowledge base. * Optimize response templates and automations. * Report incidents and validate product improvements. * Monitor departmental metrics to enhance user experience. Requirements: * Bachelor’s degree in Administration, Industrial Engineering, Communications, Marketing, Business, or related fields. * Minimum 1 year of experience in Customer Support, Customer Success, Customer Experience, or Customer Service. * CRM proficiency (HubSpot preferred). * Proficiency in Excel or Google Sheets. * Excellent writing and spelling skills. * Experience managing complex cases. We are looking for individuals who have: * Organization and attention to detail. * Empathy and excellent communication skills. * Proactivity and problem-solving ability. * Affinity for technology. We offer: * Hybrid work model. * Working hours: Monday to Friday, 9:00 a.m. to 6:00 p.m., and Saturdays, 9:00 a.m. to 1:00 p.m. * REMYPE payroll (3-month probationary period). * Corporate benefits. * The opportunity to join a growing startup where you can propose ideas, lead improvements, and make an impact from day one. **Apply now and join a team transforming the experience of thousands of users!** Salary: S/.1\.00 \- S/.2\.00 per month Application Question(s): * What is your academic degree? * Do you have experience in Customer Experience? * What is your proficiency level with Office applications? * Do you agree with the employment conditions stated in the job posting? * What are your salary expectations? Work Location: On-site employment