**POSITION: POST-SALES EXECUTIVE** **DESCRIPTION:** The **Post-Sales Executive** is responsible for ensuring an exceptional experience for active customers, building strong relationships, providing personalized support, continuous training, and proactive communication to promote the proper use of the SNAP technological platform. **This role is part of RADI CALL, the commercial arm of SINAPSIS**, from where customer experience in technological solutions is led. Works in coordination with sales, operations, and product teams to maintain customer loyalty and maximize service adoption. Additionally, must be able to analyze information through Business Intelligence (BI) tools to make data-driven decisions and generate strategic recommendations. **1\. Educational Level:** Graduate or university/technical bachelor's degree in Marketing and/or Business Administration. **2\. Experience:** Minimum 2 years of customer service experience. **3\. Age:** Between 24 and 35 years old. **JOB OBJECTIVES:** * Ensure satisfaction and retention of active customers. * Provide continuous accompaniment, timely support, and personalized training. * Identify improvement opportunities and potential risks of customer loss. * Communicate fluently, closely, and professionally. * Analyze customer information and behavior using BI tools. **TECHNICAL COMPETENCIES** * Advanced proficiency with technological platforms. * Advanced knowledge of business intelligence tools, such as Power BI. * Intermediate skills in CRM management, with experience using HubSpot. * High competence in omnichannel communication (WhatsApp, email, phone calls). * Intermediate level in process documentation and feedback reporting. **PERSONAL SKILLS** * Empathy and customer orientation * Clear and adaptable communication * Proactivity * Analytical thinking * Teaching ability * Organization and follow-up * Teamwork **RESPONSIBILITIES:** * Identify and acquire potential clients through various sources such as databases, social media, events, and networking. * Detect market opportunities aligned with the company’s products or services. * Build and manage a contact portfolio, establishing initial relationships with prospects to convert them into qualified leads. * Conduct demonstrations, sales presentations, and explain the company’s solutions to potential clients. * Handle negotiations on pricing, terms, and conditions, aiming to close business deals. * Take charge of the final stage of the sales process, ensuring successful completion. * Meet established sales targets, working under pressure to achieve assigned goals. * Collaborate with other departments such as marketing and operations to ensure commercial offers are consistent and feasible. * Ensure the sales process is properly documented and that correct steps are followed for product or service delivery. * Review terms and conditions, adjusting key details such as pricing, delivery times, and after-sales services to secure customer agreement. * Ensure all contractual documentation is in order and both parties agree on legal terms. * Coordinate with operations, finance, and support departments to guarantee sold solutions can be delivered properly. * Track closing rates and analyze sales cycle performance to improve negotiation strategies. * Maintain smooth customer interaction during the final stages of the sales cycle, ensuring transparency and trust. **BENEFITS:** * Market-competitive remuneration * Professional growth * Positive work environment * Access to online courses * Ongoing training * Formal employment contract * Commissions \+ bonuses * Comprehensive health insurance * 15 days of vacation * Life insurance as per law **Location:** Santiago de Surco **Job Type:** Full-time / On-site / Formal employment **Salary:** S/ 1,500\.00 to 1,800\.00 (based on evaluation) **Schedule:** Monday-Friday from 9:00 am – 7:00 pm / Saturday from 9:00 am – 12:00 pm (home office). **If you do not meet the required qualifications, please refrain from applying** Type of position: Full-time Salary: S/.1,500\.00 \- S/.1,800\.00 per month Workplace: On-site job Application deadline: 08/30/2025