**I.** **POSITION OBJECTIVE** Receive and record emergency communications and respond to user inquiries regarding reported emergencies. Transmit emergency situations for appropriate response in accordance with company procedures and policies. **II.** **FUNCTION DESCRIPTION** * Comply with the regulations established in Covinca's ACCIDENT AND EMERGENCY RESPONSE REGULATIONS. * Attend to users through emergency phone lines, directing operation teams to address these needs. * Provide information to users requesting details on road traffic conditions and weather status on the roadway. * Monitor and report to management and supervisors the roadway conditions—including weather, trafficability, and accidents—as reported by personnel responsible for incident response. * Other tasks as directed by management. **III.** **POSITION REQUIREMENTS** **Education:** Technical or incomplete studies **Experience:** Minimum of 01 year in similar positions, preferably within companies operating in the highway concession sector. **Work Location:** Moquegua Job type: Full-time, Indefinite Workplace: On-site employment