We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 employees across Latin America, the United States, and Europe. Position Description We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team in the position of: HELP DESK OPERATOR Requirements: \- Graduate or university bachelor's degree in Systems Engineering or related fields \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and networking at level I. \- 2 years of experience in on-site technical support Responsibilities: \- Provide technical support to users regarding laptop hardware, base software, office software, and applications. \- Maintain operational service during scheduled hours for reported incidents by users of systems included within the scope of service. \- Handle application incidents in person. \- Record all incidents that occur during the work shift. \- Continuously follow up on pending tickets and ensure they are properly closed. Schedule: Mon-Sat Full-time mode: 8 hours per day (rotating shifts between 7 am and 9 pm, minimum start time 7 am, latest end time 9 pm) \- Saturdays from 7 am to 1 pm Benefits: Being part of the América Móvil group. Official monthly salary from day one. Corporate health insurance (optional). Corporate agreements. Interested candidates should send their CV along with preferred work mode and salary expectations. "Global Hitss maintains an inclusive hiring policy and invites anyone to participate in the selection process." We encourage you to visit our website Job type: Full-time Salary: S/.1,600\.00 per month Application questions: * What are your salary expectations? * Are you available for the required on-site presence and working hours? * What is your DNI number? * Are you a graduate technician or university bachelor? * Do you have 2 years of experience providing on-site technical support?\*Please specify Work location: On-site