**TCONTAKTO** (a company belonging to the Logixtal and Mall Hogar group) specialized in Outsourcing, Commercial Intelligence, and Contact Center services. We are experts in multichannel product sales and marketing. Currently, we are looking for an **OPERATIONS MANAGER CALL CENTER** with the following profile: **Requirements:** * Technical or university degree in Marketing, Business Administration, Communications, or related fields. * Minimum of 02 years of experience leading sales campaigns, preferably in telecommunications or services. * Intermediate/advanced Excel skills. * Experience managing call center sales performance indicators. * Availability to work Monday through Friday from 9:00 AM to 6:00 PM and Saturdays from 9:00 AM to 3:00 PM (On-site \- Lima). **Responsibilities:** * Design and execute commercial strategies. * Develop action plans to acquire customers, increase coverage, and improve sales conversion, aligned with campaign objectives. * Coordinate supervisors, team leaders, and sales advisors, ensuring daily, weekly, and monthly sales targets are met. * Monitor and analyze commercial indicators (KPIs). * Organize ongoing training on products, consultative selling techniques, objection handling, sales pitch, and service protocols. * Coordinate with clients and internal departments. * Act as a liaison between the campaign and support areas such as operations, quality, and human resources to ensure optimal team performance. * Generate daily and weekly reports on progress, projections, and sales results, submitting them to management or directly to the client. * Ensure compliance with client standards. **Benefits** * Competitive salary * Full payroll with all statutory benefits * Career development opportunities * Positive work environment * Corporate agreements with special discounts Job type: Full-time Salary: S/.3,500\.00 \- S/.5,500\.00 per month Application questions: * What field of study have you completed? \| Indicate academic degree and/or additional studies * How many years of experience do you have as a Manager / Head of Services in a call center? (Which campaigns and products?) * Which indicators have you managed? * Please provide your contact information and salary expectations Work location: On-site position