**Call Center Coordinator – Dermatology and Aesthetic Clinic \| Miraflores** A leading dermatology and aesthetic clinic in Miraflores is seeking a **Call Center Coordinator** with experience supervising sales or customer service teams. Your mission will be to enhance the performance of the advisory team, optimizing the patient experience from the first contact. **Position Description:** We are looking for a **Call Center Coordinator** responsible for leading and supporting a team of **telephone customer service and sales advisors**, ensuring the achievement of patient scheduling, follow-up, and attendance goals. You will work with a multidisciplinary team to improve processes, communication, and results. **Main Responsibilities:** * Supervise daily team operations, promoting continuous improvement. * Monitor key performance indicators (reachability, conversion, attendance). * Analyze metrics with the assigned team and propose improvements. * Review and update call scripts, support materials, and service protocols. * Provide feedback and ongoing support to the team. * Coordinate with marketing to align campaigns and phone messaging. * Train and develop the team's sales skills. * Report weekly results and progress to management. **Requirements:** * Minimum of **1 year of experience coordinating and supervising** call center teams (sales or customer service). * Knowledge of **performance management indicators and reporting.** * Leadership, communication, active listening, soft skills management, and coaching abilities. * Experience in **healthcare, aesthetics, or services** is desirable. **We Offer:** * Join a recognized clinic in the dermatology and aesthetics industry. * Professional environment with real growth opportunities. * **Ongoing training** in leadership, sales, and digital tools. **On-site position** – Miraflores. Job type: Full-time Salary: S/.2,000.00 \- S/.3,000.00 per month Experience: * Call center supervisor: 1 year (Required) Work location: On-site