**Do you want to develop your professional career?** BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Undefined) **What are we looking for?** * Carry out commercial actions and campaigns targeting non-personalized customer segments and optional customers at the branch not assigned to any portfolio. * Plan, supported by available tools, and manage commercial activities in coordination with the Branch Manager to achieve product/service/migration targets. * Proactively manage the base of non-personalized and optional customers in terms of service quality and management outcomes, both via phone and in person. * Seize all opportunities arising at the branch to market products and services, as well as to update and maintain customer data permanently and prioritizing this during every interaction. * Continuously perform cross-selling during customer interactions, not limiting to a single product or transaction, but continuing with the sale process for complementary products whenever possible. * Provide comprehensive customer service, maintaining a consistent focus on service quality and promoting customer and transaction migration to alternative channels. * Responsibly manage incident resolution or complaints, ensuring service quality and response agility. * Permanently monitor live risk, proactively responding to risk alerts and anticipating potential deterioration in portfolio risk quality. * Continuously manage overdue risk (personal loans, credit cards, overdrafts, etc.) to plan and execute necessary recovery actions. * Evaluate and analyze credit transactions and escalate them to the appropriate levels for approval. * Inform, pre-qualify, and issue Credit and Debit Cards (within delegated authority). Likewise, assign, cancel, or block coordinated cards and debit cards. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We started with the spirit of helping others make better financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation and making opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We foster a collaborative and inclusive work environment that allows everyone to show their best selves. **Our Values** -------------------- **Our values define our identity** and are the driving force enabling us to fulfill our purpose and guide all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as meet any other requirements imposed by local labor and immigration regulations or applicable professional rules in the respective country. In case you are the final candidate, BBVA may assist you in processing the corresponding permit/visa, understanding that if for any reason (i.) the relevant visa and/or work permit and/or residence permit is not issued, (ii.) or any other requirements under applicable labor and/or immigration regulations and/or local professional rules for the role are not met, unfortunately you will be excluded from the position. Additionally, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate this when applying for the position.