Staff Boom is an outsourcing company headquartered in Anaheim, California, with locations in the Philippines, Peru, and Colombia. Staff Boom specializes in customized staffing solutions and consulting for small and medium-sized businesses, with a strong focus on the insurance industry. We offer outsourcing services through our remote facilities, including Insurance Back Office, Accounting/Finance, Customer Service, Lead Generation, Data Entry, IT, Marketing, Legal Support Services, and more. Our work environment promotes a culture of dedication, stability, and teamwork. As our business continues to grow, we are seeking an associate trainer/coach to join our expanding team in Peru. This role is essential to ensure that both new and existing employees receive proper training, remain engaged, and are prepared for success through dynamic learning methods and close coordination with operations. **Responsibilities:** * Deliver engaging training programs for newly hired employees using a blended learning approach (virtual sessions, instructor-led, and simulation-based). * Conduct cross-training, refresher, and skill-enhancement sessions for current employees to maintain performance standards and support professional growth. * Closely coordinate with operations leads, managers, and onboarding teams to align deployments and rollout plans. * Collaborate with the hiring and HR departments regarding enrollment of new employees into the company’s university program and onboarding processes. * Support course development by testing and reviewing new and existing training modules to ensure alignment with industry standards. * Monitor daily student attendance and maintain accurate records of training, scorecards, and test results within the company’s cloud system and LMS. * Supervise student progress, mentor employees needing performance improvement, and report any HR-related or policy compliance issues to the Training Manager. * Provide feedback and recommendations to improve training materials, delivery methods, and the overall learning experience. * Maintain a professional attitude and serve as a role model for students. * Communicate regularly with the Training Manager and Operations Director regarding training updates, plans, and student performance. * Contribute to special projects and training initiatives as assigned. **Requirements:** * Bachelor's degree or university diploma. * Proficiency in English (written and verbal). * Experience working with U.S. clients. * Experience in customer service and U.S. operations. * Minimum of 2 years of experience in customer service or education/training. * Leadership or management-related experience is preferred. * Experience in course creation, process documentation, or training material development. * Strong project management, leadership, and mentoring skills, with the ability to manage multiple priorities. * Excellent communication and interpersonal skills at all organizational levels. * Proficiency in Microsoft Office (Word, PowerPoint, Outlook, Excel) and educational software. * Analytical and solution-oriented mindset, with attention to detail. * English proficiency certification is a plus. **Benefits:** * Payroll registration from day one: CTS, bonuses, paid vacations, health insurance, family allowance (if applicable), and all statutory labor benefits. * Market-competitive salary. * Attendance bonuses. * Performance bonuses. * Timely payments (bi-weekly and month-end). * Corporate benefits: gym access, health discounts (optometry, dental, psychology), educational agreements, entertainment discounts (movies, parks, events), and food product benefits. * Job stability and growth opportunities. * Excellent work environment. * Two fixed rest days per week. *This company prohibits discrimination in accordance with laws N° 29973 and Law N° 30709. No distinction is made based on race, color, sex, language, religion, political or other opinion, national or social origin, economic status, birth, or any other condition.* Job type: Full-time Application question(s): * Indicate your level of written and spoken English. * Indicate your experience duration as a Trainer in the BPO/Call Center industry. Work location: On-site