Operations Supervisor

Description

Job Summary: A Peruvian company is seeking an Operations and Logistics Supervisor to lead teams, coordinate with sales and management, and ensure customer satisfaction. Key Responsibilities: 1. Lead and supervise operational teams 2. Coordinate with sales and management 3. Ensure customer satisfaction A leading Peruvian company in the importation and commercialization of home and industrial products, with over 24 years in the market. Currently seeking an Operations and Logistics Supervisor with team leadership experience and expertise in product delivery processes and service provision, aligned with the required profile. The Operations Supervisor is a professional experienced in operational planning, delivery route scheduling, installation services, risk control, and contingency management. Must lead and supervise operational teams, coordinate with sales and management, ensure proper documentation for billing and collections, and guarantee customer satisfaction through process, timing, and service quality control. **REQUIREMENTS:** * Age between 25 and 40 years. * Gender: Female or Male * Minimum 3 years of experience in the requested area, in supervisory roles. * Knowledge of planning, direction, and control in team management, with leadership ability. * Responsibility and sound judgment at all levels. * Vocation and experience in resolving critical situations. * Education in Administration and/or Industrial Engineering (Bachelor's degree). * Proficiency in handling delivery guides, invoices, and other administrative documents. * Experience interacting with logistics personnel from various companies and/or end customers. * Availability to maintain contact outside regular working hours. * Advanced Excel knowledge. * **Mandatory residence in:** Lince, San Luis, La Victoria, Breña, San Miguel, Lima, Pueblo Libre, Jesus Maria, San Borja, Magdalena, Surquillo, or areas very close to the company. **SPECIFIC FUNCTIONS:** * Develop, validate work plans and programs. * Design and maintain contingency plans for unexpected delivery or installation service disruptions. * Administer and control associated risks and deviations from original planning. * Issue and schedule delivery routes for products to our customers until customer satisfaction is achieved. * Schedule and provide installation services (carpets, blinds, curtains, laminated flooring, and other products commercialized by the company). * Participate, as required, in necessary meetings to achieve targeted sales. * Directly liaise with management and remain informed of issues arising among subordinates. * Coordinate with sales representatives on various aspects related to product delivery or service provision, and others. * Weekly and monthly reports detailing collections performed. * Daily, weekly, and other reports on services provided. * Supervision of drivers responsible for product deliveries. (Delivery guides and invoices must include recipient's signature and name.) * Coordinate with sales representatives on delivery documents (invoices, delivery guides, contracts, etc.). * Oversee project supervision and final delivery to the customer. * Handle internal and external conflicts diplomatically. * Procure EPPs (Personal Protective Equipment) per request. * Responsible for timely reporting, as required, of necessary information for billing. **BENEFITS:** * Enrollment in MYPE payroll from the first day of employment. * All statutory benefits (CTS, vacation, bonuses). * Opportunity to join a recognized and prestigious company in the market. **WORK SCHEDULE:** * Monday–Friday: 8:00 AM to 5:40 PM * Saturdays: 8:00 AM to 1:00 PM * Send your CV to 946094637 Employment Type: Full-time Salary: S/.1,800.00 – S/.2,000.00 per month Work Location: On-site employment