*We are***\_ INSTABUS** ***\_****a company that provides effective solutions in passenger and cargo transportation, offering personalized services aimed at increasing productivity and quality standards for our customers.* ***Position Objective:*** Ensure personalized, efficient, and friendly customer service by effectively managing complex situations, complaints, and operational contingencies in the ticketing and boarding area, guaranteeing customer satisfaction and service continuity. ***Main Responsibilities*** \- Conduct customer satisfaction surveys . Supervise and ensure proper delivery of courtesy services (hot and cold beverages) \- Ensure compliance with corporate image standards, uniforms, and personal appearance of operational staff and drivers by conducting daily inspections and taking immediate corrective actions \- Passenger control during boarding \- Direct passengers to the VIP lounge Other duties assigned by your direct supervisor ***Requirements*** Minimum one year of experience in supervision, leadership, and team management Knowledge of motivation techniques and workplace climate management Ability to record and document all operational incidents ***Benefits*** Formal employment contract Punctual biweekly payments and job stability Collaborative and dynamic work environment Opportunities for growth and career advancement within the company Free use of the company's transportation service ***Work Schedule*** Monday to Saturday Morning shift: 6:00 AM to 2:00 PM Evening shift: 2:00 PM to 10:00 PM ***Day off on Sundays.*** ***Send your CV*** to the email: rrhh@instabus.com.pe Or ***contact via WhatsApp***: 940 381 362 Indicate the shift you are applying for ***Work Location*****: Job type: Full-time Salary: Starting at S/.1,300.00 per month Workplace: On-site