Paysafe ("Paysafe") (NYSE: PSFE) (PSFE.WS) is a leading payments platform with a long track record of serving merchants and consumers in the global entertainment sectors. Its primary objective is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of experience in online payments, an annualized transaction volume of more than $130 billion in 2022, and approximately 3,300 employees located across more than 12 countries, Paysafe connects businesses and consumers through 100 payment types in over 40 currencies worldwide. Delivered via an integrated platform, Paysafe's solutions are designed for transactions initiated from mobile devices, real-time analytics, and the convergence between traditional and online payments. More information is available at www.paysafe.com. Are you ready to make an impact? Join our team inspired by a unified vision and driven by passion. To accelerate our growth, we are looking for a CX Agent. **RESPONSIBILITIES AND DUTIES OF THE POSITION OFFERED:*** Listen to and manage inquiries, requests, and complaints from our users. * Accurately register and classify cases handled to ensure traceability. * Follow up on each case until full resolution. * Efficiently monitor payment control tools. * Analyze recurring issues and propose improvements benefiting all users. * Deliver empathetic, efficient, and high-quality experiences. * Carry out other tasks assigned by their immediate supervisor. **REQUIREMENTS*** Education: Graduate of technical or university programs in Administration, Accounting, or related fields. Desired knowledge: Customer service management, complaint handling, and consumer protection regulations. Tools: Intermediate knowledge of MS Office and Windows operating systems. Experience: At least 2 years in customer service, customer experience, or similar areas. Valuable experience in: Sectors such as banking, finance, retail, eCommerce, or payment methods. Availability: For hybrid work mode and rotating shifts. **WHY SHOULD YOU WORK WITH US?** * A commitment for us to live our values: Pioneers, Brave, Open, and Focused. Our four values are at the heart of everything we do and inspire how we work together. * A global community of pioneers who want to impact the payments industry worldwide. * An international, diverse, and inclusive work environment that welcomes people like you! * A hybrid work model combining remote work and office days within Lima. * Numerous initiatives, such as wellness evenings and meeting-free days, to focus on what matters most to you. * Paysafe Days to celebrate achievements together during a global festive event. * A one-day voluntary assignment to support a cause important to you in your community. * International development and career opportunities if you are ready and open to them. **Sounds interesting? We look forward to your application!** **More information at:** https://www.paysafe.com/en/careers/ *Paysafe is an equal opportunity employer. We value diversity and are committed to providing a respectful workplace for everyone, regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.*