Be part of Stefanini! At Stefanini we are more than 30,000 geniuses, connected from 41 countries, doing what they are passionate about and co-creating a better future. Surely you don't want to miss out! Why will we choose you? Because the challenges you'll take on reflect your ambitions! **Responsibilities and attributions** * Perform on-site diagnosis of support request cases. * Provide functional support for applications defined by REPSOL as basic services. * Register requests, perform diagnosis, and resolve on-site reported support requests as appropriate. * Conduct on-site testing to ensure proper operation of affected components, deployment of new functionalities, or infrastructure changes requested by specialized teams. * Ensure user satisfaction with the provided solution. * Document in detail the applied solution for resolving the support request. * Maintain documentation based on action guidelines regarding resolution and handling of support requests. * Perform corrective and preventive maintenance of hardware and software. * Execute remediation tasks for vulnerabilities detected in user equipment. * Provide support for events and/or activities requiring the use of audiovisual or microcomputing devices. * Support meetings and videoconferences. * Perform configuration and incident management for digital signage. * Provide support for collaboration tools (MS Teams and others). * Support audiovisual equipment in meeting rooms, training rooms, and auditoriums. * Handle simple and procedural tasks required by REPSOL or delegated by other specialist teams. * Respond to calls received by the help desk service, applying the "Incident and Request Management" procedure. * Record incidents occurring during the work shift in the Help Desk system. * Daily follow-up on registered tickets, reported via phone, email, self-service, and assigned to other support levels, ensuring proper closure of service. * Properly document tickets, both at creation and throughout the actions taken during support. Correct use of categories, support methods, requirements for intervention, priority, proper spelling and writing, among others. * Comply with the policies, procedures, and information security controls established by STEFANINI for the acceptable use of information assets under their responsibility. * Report to the direct supervisor any vulnerabilities identified during their activities. * Teamwork, assertive communication, and commitment. **Requirements and qualifications** * Technical professional in systems, computer science, industrial, logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory). * Experience in operational management of assets, inventories, or warehouses. * 1 year or more of professional experience. * Technical knowledge in HW (desirable). * Knowledge of ticket management tools (desirable). **Additional information** Working hours: 48-hour weekly rotating shifts 24x7. Availability for field work, service stations, and main office at Leuro. Mobility is considered for field work. Are you looking for a place where your ideas can shine? With over 37 years of experience and global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive person, committed to continuous learning, and innovation is in your DNA, then we are what you're looking for. Come and let's build a better future together!