Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. **Job posting end date:** 11/14/2025 Position Objective Plan and coordinate field-based timely assistance to meet post-sales support needs of our customers who have parts contracts or field technical support agreements through Metso solutions, managing technical support, supply of products and services, as well as evaluating and updating key operational and strategic parameters of the concentrator plant(s) under responsibility; ensuring compliance with Quality, Safety, Occupational Health, and Environmental management system guidelines. What you will do Conduct planned visits to assigned customer plants according to contract to gather operational information and customer opportunities/needs, which will be coordinated with relevant internal departments in coordination with the KAM. Support the account commercial manager (KAM) in activities directly related to contract management, before and during execution. Responsible for informing and advising stakeholders in the inventory management process for usufruct contracts, in coordination with the company's contract administration, services, and business lines. Respond appropriately to customer requests for resources established in the contract governing their presence at mine sites, including dedicated warehouse personnel. Coordinate with the company’s technical departments the development and follow-up of joint proposals to provide suitable solutions to customer needs, verifying the proper alignment between solution scope and customer expectations, focusing on spare parts, consumables, and services that can be consolidated into spot or long-term service packages with the customer. Collect and transfer updated market intelligence regarding products and services offered by competitors that could substitute our products and services. Provide technical support in tracking strategic quotations related to services/products for your assigned customers. Maintain contact with customer maintenance, planning, operations, and contract departments to detect and develop new technical requirements enabling contractual agreements and mutual work commitments. Organize a minimum of monthly internal organizational meetings to define scopes for potential long-term contracts and relevant spot orders, aligned with customer category. Propose training plans for strategic customers based on identified specific training needs to foster joint field collaboration. Fulfill all labor obligations corresponding to current legislation and internal company regulations, including those related to health and safety at work, both for the company and its customers (e.g., comply with Management System regulations, HSE Policy, RIT, RISST, Safety Standards, procedures, and control measures identified in IPERC, PETS, PETAR, and ATS; use PPE, attend scheduled trainings, report incidents, accidents or unsafe conditions, ensure order and cleanliness, stop any activity posing significant risk to personnel health, safety or the environment; comply with ISO 9001, OHSAS 18001:2007 standards as applicable; and others). Other duties assigned by your immediate supervisor according to your position. Required Profile University degree, graduate or bachelor's in Mechanical, Mechatronic, Metallurgical, Electrical Mechanical, Electronics, Industrial Engineering or related fields. Minimum 3 years of professional experience in similar roles within the industry—NOTE THAT THE JD REQUESTS MINIMUM 8 YEARS. Knowledge in concentrator plant maintenance. Crushing, grinding equipment and processes. Experience in reliability. Experience in large-scale mining operations. Intermediate level Office skills. Intermediate to advanced English proficiency. Class A-1 driver's license (required for driving within mining operations). Studies in Maintenance Management (desirable). **We Offer:** A company that values diversity and inclusion as strengths to appreciate and maximize value within our organization, leveraging knowledge, ideas, and perspectives of our people. A friendly, respectful environment that values high ambition, placing our customer at the center of everything we do, working together with open and honest communication. Challenging opportunities contributing to the development and improvement of Metso’s industry-leading solutions. Regular opportunities to work within a global community. Pride in contributing to an industry leader providing end-to-end solutions and services for aggregates and minerals processing industries. How to join \- Working at Metso \- About Metso \- Diversity and Inclusion \- Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end\-to\-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4\.9 billion. Metso is listed on the Nasdaq Helsinki. metso.com