**JOB SUMMARY**: This position is responsible for performing the customer services duties of the Bank. **ESSENTIAL JOB FUNCTIONS:** * Ensures the Bank’s services are carried out with a high degree of customer satisfaction. * Maintains control over the clerical and administrative procedures comprising the delivery of customer services. * Demonstrates knowledge and expertise of basic banking functions and supports the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines. * Researches and resolves customers’ banking problems; obtains information from other departments as needed. * Assists customers with balancing their bank statements and provides statement copies as needed. * Assists other customer contact personnel in resolving customer\-banking problems. * Assist customers with fraudulent debit card transactions. * Verifies signatures and balances, then completes forms to close account. * Processes printed check orders for customers. * Fills out forms for special requests such as changes of address and check copies/images. * Makes transfers of funds for customers and enters stop payments through an automated data entry system. * Opens accounts (as needed) for new and existing customers, assisting them with which account(s) which will best meet their professional needs. * Completes data input and necessary forms for opening new accounts; routes forms. * Trains new hires to open new accounts in a test bank system as well as hands on. * Attends outside the bank trainings as needed to stay current on various new account guidelines and products. * Processes ACH pre\-notes, returns, and origination files. * Reviews large checks and verifies signatures/endorsements. * Reviews and approves mobile banking deposits. * Back\-up for Safe deposit clerk/Switchboard operator. * Prepares ATM deposit settlement and error resolutions. * Keeps accurate records of all transactions. * Expands customer base through selling and cross\-selling techniques. **ADDITIONAL RESPONSIBILITIES:** * Performs other duties as required by management. * May participate in a wide variety of special projects and compiles a variety of special reports. * Point of contact for all Branch’s account related question. **MINIMUM REQUIRED QUALIFICATIONS:** * High school education or an equivalent combination of education, training, or experience. * Six months of cash handling experience. * Six months of Customer Service experience **PREFERRED QUALIFICATIONS:** * Associates or Bachelors degree. * 2\+ years of professional banking experience. **KNOWLEDGE, SKILLS, AND ABILITIES:** * Good verbal and written communication skills. * Good interpersonal skills: able to work well with a wide range of people. * Demonstrates dependability through good attendance and adherence to timelines and schedules. * Good follow through on projects and deliverables. * Strong attention to detail. * Strong analytical abilities and problem solving skills. * Strong organizational and time management skills. * Strong sense of customer service. * Able and willing to continue business skill development. **PHYSICAL REQUIREMENTS:** This is sedentary work that requires the following physical activities: * Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity. **WORKING CONDITIONS:** * Normal office environment. * If you wish to apply for this position, please click the “Apply Now” button below. This will launch our Application for Employment and additional disclosures. Please fill out all forms, print and return them in person to the YNB Human Resources Department at 401 Elm, Yukon, OK 73099\. YNB is an equal opportunity and affirmative action employer. If you have additional questions please consult our Human Resources Department.