**Company Description** **About TOMRA Food** **TOMRA Food** is a multinational leader in sensor-based sorting and processing technologies for the food industry, covering both fresh and processed products. For over 30 years, we have been developing innovative solutions that optimize our customers' production and ensure consistent, high-quality results. Our division in the U.S. is located in Sacramento, California, and we are continuously seeking talented and passionate individuals to join our team. At TOMRA, we value innovation, commitment, and responsibility. We foster an environment where people can innovate freely, take risks, and challenge the status quo. We are driven by a passion for excellent work and a commitment to excellence. We expect our teams to adopt a responsible attitude focused on safety, both with our products and with our customers and colleagues. **Job Description** We are seeking a **Field Service Engineer / Field Service Engineer** to deliver high-level technical service, ensuring the proper operation of our machines and an excellent experience for our customers. This role requires a proactive attitude, critical thinking, initiative, and commitment to the delivery, installation, and ongoing maintenance of our solutions. The ideal candidate will combine knowledge in machinery operation, electricity, mechanics, electronics, computing, and industrial assembly. Responsibilities will range from installation to preventive maintenance, ensuring maximum equipment performance. Additionally, the candidate will work closely with colleagues and customers, promoting safe and high-quality practices in line with TOMRA's global standards. **Main Responsibilities** * Ensure machines operate correctly according to customer expectations. * Diagnose and resolve mechanical, electrical, or performance issues in the field. * Perform preventive maintenance (before and after season). * Carry out disassembly and installation of components such as shafts, motors, belts, and bearings. * Collaborate with engineering or R\+D to improve procedures and technical instructions. * Inform commercial leadership about business opportunities or follow-up needs. * Actively participate in continuous improvement initiatives. * Properly use and maintain company tools and equipment. * Support the training of new Service Technicians as required. **Customer Service** * Address or escalate customer complaints clearly, professionally, and promptly. * Collaborate with internal teams to successfully complete projects (testing, improvements, updates, etc.). * Represent the customer's voice by sharing field feedback with internal teams (R\+D, sales, leadership). * Provide technical training to customers when necessary. * Perform all tasks with a focus on personal and third-party safety. **Qualifications** **Qualifications** * Desired education: Degree or Technical Certification in Automation and Robotics, Mechatronics, Industrial Electricity, Electricity, Electronics, Industrial Maintenance, Mechanics, or related fields. * 0\-2 years of experience. * **Valid Class A1 driver's license \- Mandatory.** * Ideally holding SEC A or B certification (desirable, not exclusive). * Basic English proficiency desirable. * Ability to interpret technical manuals and diagrams. * Strong analytical skills, customer focus, and problem-solving abilities. * Availability for frequent travel and/or relocation. **Additional Requirements** * Ability to work in confined spaces and under physically demanding conditions (bending, lifting weights, etc.). * Tolerance for extreme temperatures (cold/heat) in job sites, plants, or outdoor environments. * Willingness to work overtime as required. * Availability to obtain a valid passport and travel abroad. * No food allergies that would prevent working near food, nuts, fruits, or vegetables. **Additional Information** **Benefits:** You will have long-term professional development opportunities within a globally recognized company, along with the following benefits: * Annual company bonus. * Referral bonus. * Work anniversary bonus. * Complementary health insurance. * Parental leave (up to 8 weeks according to internal policy). * Flexible work arrangements. * Employee Assistance Program (EAP). * Professional training and development. * Global career opportunities with a strong history of internal promotions.