Human Resources Assistant (Human Development and Work Environment) **Location:** Downtown Lima, at the level of Plaza San Martín. **Area:** Human Resources **Contract Type:** Full-time **Working Hours:** Monday to Saturday – office hours (with flexibility during campaigns or trainings) **Remuneration:** According to experience **Reports to:** General Manager Position Objective Contribute to the well-being, development, and growth of the human team by strengthening soft skills, promoting a positive work environment, and managing training, recruitment, and emotional support processes. Main Responsibilities **Human Development and Work Environment** * Identify human development needs in stores and administrative teams. * Implement dynamics and strategies to strengthen communication, empathy, leadership, and teamwork. * Conduct workplace climate surveys, analyze results, and propose improvement plans. * Organize internal activities to foster a young, cheerful, and collaborative culture. * Provide emotional follow-up to employees (active listening, conflict resolution, attention to specific cases). **Training Management** * Coordinate and deliver training: onboarding, customer service, leadership, soft skills. * Develop or update training manuals and materials together with the operational team. * Measure training impact through evaluations or feedback. * Propose monthly workshops to enhance human performance. **Recruitment and Selection** * Post job openings, screen resumes, and conduct initial interviews. * Ensure new talents align with Papas Queen’s cultural profile. * Participate in job fairs and social media recruitment campaigns. * Coordinate induction and welcome for new employees. Requirements * Graduate or final-year student in **Psychology, Human Resources, or related fields**. * Minimum **1 year of experience** in HR areas, work environment, or personnel selection. * Basic knowledge in competency-based management, organizational climate, and soft skills. * Ability to interact with operational teams (store staff, kitchen, logistics). * Desirable experience in **restaurants, retail, or youth-oriented brands**. * Valued: familiarity with **Google Workspace, Canva, and survey tools**. Skills and Ideal Profile * Empathy and excellent interpersonal communication. * Active listening and focus on people's well-being. * Emotional intelligence and positive attitude. * Proactivity and initiative to lead human-centered activities. * Strong writing and organizational skills. * Passion for team development and corporate culture. Performance Indicators * Trainings conducted monthly. * Workplace climate assessments per store. * Retention and satisfaction of new talent. * Resolution of conflicts and individual employee cases. * Recruitment process completion times. * Positive feedback from store leaders. Job Type: Full-time, Permanent Salary: S/.1,300.00 - S/.1,500.00 per month Work Location: On-site position