Grupo Fractalia, a multinational company present in 13 countries with over 2,000 employees, provides mass support services for all types of technology and is a leader in information technologies. Currently, we are seeking top talent to fill the position of: Customer Service Advisor. **We are looking for talented individuals like you!** **REQUIREMENTS:** * Ongoing, completed, or interrupted higher education studies, or completed secondary education. * Minimum of 3 months of experience in customer service/sales/cross-selling via call center. * Availability to attend in person during the first 3 months at our Surquillo office, then transition to a hybrid work model (remote with scheduled on-site shifts as required). **Work schedule**: Monday to Friday from 6:30 am to 5:00 pm \- Days off on Saturdays and Sundays **Salary:** s/1130 \+ Variable bonus 350 (50% payroll / 50% food card) \+ Certification bonus of s/100 **RESPONSIBILITIES** * Provide post-sales customer service and cross-selling to Movistar Empresas Chile customers via voice calls, email, and chat. * Follow established service protocols for handling, managing, and resolving customer cases. **BENEFITS** * Formal employment with all statutory benefits. * Hybrid work model (1 week in office, 3 weeks remote) * Unlimited bonuses (training, certification, and performance-based) * Food card. * Employer-covered EPS percentage. * Career advancement opportunities. * Corporate agreements. * Weekends and Chilean holidays off. **Join our team!** Job type: Full-time, Permanent Salary: S/.1,130.00 \- S/.1,580.00 per month Application questions: \* Do you have experience in customer service, either via call center or in person? Briefly describe. * Do you have availability to work in person during the first 3 months in Surquillo? (afterwards you will move to a hybrid model) \* Please provide your updated mobile phone number (calls and WhatsApp) Work location: On-site job