**About Us** At BPT (Business Processes \& Technologies), we drive digital transformation in organizations through data, analytics, and artificial intelligence. Since 2014, we have helped leading companies become more agile, efficient, and secure by enhancing their technological infrastructure with innovative solutions. **Role Mission** We are seeking an Incident Manager / Technological Infrastructure Analyst to ensure continuity, stability, and efficiency of technological services. This role is key to maintaining uninterrupted operation of the organization's systems, networks, and platforms by managing critical incidents, resolving technical issues, and promoting improvements that optimize the technological environment. **Main Responsibilities** * Manage and resolve incidents affecting the availability or performance of IT services. * Administer servers, networks, operating systems, and collaborative platforms. * Implement improvements and new technologies to enhance operational efficiency. * Collaborate with IT teams and other departments to meet technical requirements. * Document procedures, configurations, and contingency plans. * Analyze root causes of incidents and propose preventive actions. * Ensure security and availability of the technological infrastructure. * Participate in continuous improvement projects and new implementations. **Profile Requirements** **Education:** * Professional degree in Systems Engineering, Computer Science, Telecommunications, or related fields. * Desired certifications in operating systems, networking, or security (ITIL, Microsoft, Cisco, CompTIA, or others). * Minimum of 2 years in similar roles (IT support, help desk, service desk, or infrastructure). * Experience in incident management and administration of technological environments. * Ticketing tools (ServiceNow, Azure DevOps Boards, Aranda). * Collaborative tools (Microsoft Teams, SharePoint). * Solid knowledge of networks, servers, security, and operating systems. * Ability to analyze and solve problems under pressure. * Proactive attitude and results-oriented. **Benefits** * Full legal benefits in Peru (All statutory benefits \+ Profit sharing) * Indefinite contract * 30 days of vacation per year \+ Family days * 100% covered private health insurance (EPS). * S/ 500 bonus for internal referral program. * Certifications covered between 50% and 100% according to development plan. * Real opportunities for professional growth within the organization and offices in LATAM and USA * Employee Well-being and employability program Job type: Full-time Salary: From S/.6,000\.00 per month Work location: Remote position