**Job Title: Service Operations Accounting Manager** **Location:** Lima - Peru **Work Mode:** 100% on-site **About the Role:** You will be responsible for leading key accounting and operational management processes, including interviews, audits, metrics analysis, and resource planning for new projects; supervise compliance with policies, review KPIs, manage absence and performance reports, and coordinate salary increases and annual evaluations. Additionally, drive improvements in accounting processes, reporting structures, and operational efficiency, preparing leaders to take on new roles. **Key Responsibilities:** * Support the supervisor/Point of Contact (POC) in interview processes (supervisors, senior managers). * Meetings with the recruitment team to review the volume of resumes received. * Support the audit review process. * Provide ActiveTrak audit information to the POC and create an action plan to address findings. * Analyze the ActiveTrak dashboard. * Create resource plans for new projects or processes: how, when, and what is needed. * Periodic review of KPIs. * Track goal achievement. * Prepare absence reports. * Update and maintain policies and procedures. * Propose new structure for accounting reports (e.g., Weekly Compliance Report). * Improve processes to increase efficiency and reduce errors. * Annual performance evaluation: review goals and ratings; request approval from AVP via email. * Salary increases: prorated calculation, create compensation ticket, send emails, notify employee, complete salary increase form and Midasoft ticket. * Prepare supervisors and leaders to assume new roles. **Requirements:** * English level B2 - C1. * Minimum 2 years of experience leading teams. * Strong interpersonal skills for international and multicultural interactions. * Advanced proficiency in Microsoft Excel. * Effective communication in group and individual settings, including active listening. * Ability to build and develop accounting teams. * Skill in interacting with clients and maintaining good relationships. * Discretion and confidential handling of information. * Collaborative and independent work capability. * Problem-solving and resource management skills. * Excellent organization, time management, and attention to detail. \#EbColombia Job Type: Full-time, Permanent Salary: S/.5,900.00 - S/.6,000.00 per month