At **eBIZ**, with over 20 years of leadership in eBusiness solutions, we are looking for a talented individual with a strong desire to learn to join our team as a **Help Desk Executive**. **What will you do with us?** * **Resolve inquiries** from our customers and suppliers through various channels: phone calls, emails, and chats. * **Train** our users, both in person and online, on how to use our platform. * **Analyze, manage, and resolve** incidents and user requests. * **Coordinate** with other internal departments to ensure a fast and effective response to each case. * **Follow up** on cases until full resolution. **What are we looking for in you?** * Technical or university studies in Administration, Engineering, Accounting, Computer Science, or related fields preferred. * At least 6 months of experience in customer service or call center environments preferred. * High levels of **empathy, proactivity, and excellent communication skills**. * Availability to work on-site from Monday to Friday and remotely on Saturdays. **What do we offer you?** * **Formal employment** starting from day one. * Ongoing **training**. * **Working hours:** Monday to Friday: 8:00 a.m. to 6:00 p.m. (on-site) and Saturdays: 9:00 a.m. to 12:00 p.m. (remote) * **Life Insurance as per law**. If this profile matches yours and you want to become part of our team, we look forward to your application! Job type: Full-time Salary: S/.1,200.00 per month Application questions: * Do you have experience in customer service or call centers? How long? * Are you available to work in Breña? * What communication channels have you used with customers? Please list them Work location: On-site job