At Better Commerce, we are dedicated to creating and developing brands that inspire us to be better. We have brands such as Ultimate Fitness, Aqua Force, First Care, Camillas Chile, Top Spin, among others. We handle the entire process, from design and manufacturing abroad to delivery to our customers, all with a team of over 100 people focused on delivering their best. We operate through our own e-commerce platforms for each brand, physical stores, major national retailers, marketplaces, distributors, and institutions. We operate in Chile, Peru, and Colombia. We are currently looking for a **Junior CX Data Analyst** for our remote team in Peru, whose main objective will be to support the CX team leader in gathering, analyzing, and visualizing key data for decision-making, focusing on customer service, experience, operations, and overall performance. **Your main challenges will be:** * Intermediate proficiency in Excel, especially: Pivot tables, Advanced filters, Formula handling * Basic knowledge or ongoing training in Power BI (current studies or intention to learn Power BI) * Experience cleaning and structuring data from various sources (Excel, customer service platforms, CRM, etc.) * Organization and ability to work with multiple information sources. * Logical and analytical reasoning (interpreting trends and patterns) **You will be a great fit if you meet the following (non-exclusive):** * Experience with customer service tools or CRM (Zendesk, Freshdesk, Salesforce, etc.) * Basic knowledge of SQL (select, joins, filters) * Familiarity with Google Sheets (shared formulas, connectors, filters) * Basic understanding of KPIs related to customer experience (NPS, CSAT, response rate, SLA) **Required soft skills:** * Curiosity and analytical mindset. * Proactivity and willingness to learn. * Excellent communication (explaining data simply). * Responsibility and time management. * Attention to detail. **Basic requirements:** * Stable internet connection. * Personal computer. * Suitable workspace. **Working conditions:** * **Modality:** 100% remote * **Work schedule:** 48 weekly hours distributed from Monday to Sunday (6x1 rotating) * **Format:** Invoice-based payment (no employment contract) * **Monthly net salary:** $500 USD (paid via Global 66\) **Why you'll love working with us:** * Flexibility. * Half-day off on your birthday. * 15 days of vacation per year upon request (starting from the first year of work). * Administrative days (2 free days per year / 1 per semester). *Help us make our brands \#1 in Chile and the world.* Job type: Full-time, Permanent Application questions: * Do you have intermediate proficiency in Excel? (Pivot tables, advanced filters, formula handling) * Do you have knowledge of or interest in learning Power BI? * Do you have experience in data cleaning and structuring? (Excel, customer service platforms, CRM) * Do you have experience with Customer Service tools? (Salesforce, Zendesk, Freshdesk, etc) * Do you have knowledge of SQL? (Basic level) * Are you familiar with Google Sheets? * Have you worked with KPIs related to customer experience? (NPS, CSAT, SLA, response rate, etc) * Do you have stable internet and network connection? * Are you agreeable to the working schedule? (48 weekly hours distributed from Monday to Sunday \- 6x1 rotating) * Are you agreeable to working on an invoice basis? (No employment contract) * Are you agreeable to the offered salary? ($500 USD net monthly paid via Global 66\)