We are a company dedicated to providing IT infrastructure services for the operational continuity of the mining industry. Currently, we are seeking Analysts for our Service Desk, whose main responsibility will be to ensure compliance with SLAs agreed between the company and its clients through the execution of technical activities focused on Network Monitoring, ticket registration, categorization, updating, tracking, as well as system reporting within the service scope. **Requirements:** \- Graduate with a technical or university degree in Systems Engineering, Connectivity and Networks, or related field. \- 1 year of experience in similar roles (Service Desks, monitoring of networks and IT systems). \- Knowledge of ticket management platforms. \- Availability to work under an 8x8 schedule in the city. \- Desired qualifications: Cisco CCNA certification, ITIL. \- Must reside in Moquegua. (Mandatory) Job type: Full-time Salary: S/.1.00 per month Application questions: * What is your salary expectation? * Where do you currently reside? * What is your DNI number? * How many years of experience do you have as a Service Desk Analyst? * Are you available to work under an 8x8 schedule in Moquegua city? Work location: On-site employment