We are ENGIPERU, a leading company in licensing, infrastructure, and software projects, PLATINUM and GOLD Partner of globally recognized technology brands with more than 700 corporate clients nationwide and regional expansion plans. We are currently seeking highly qualified professionals to fill the **HELPDESK** position: **REQUIREMENTS:** * Graduates in computing and informatics, networks and communications, or related fields. * Minimum of 6 months of experience in similar roles. * Strong sense of responsibility, teamwork, proactivity, and conflict resolution skills. * Good oral and written communication. Ability to organize and prioritize tasks. **RESPONSIBILITIES:** * Assignment and management of support tickets, Control of demos A * Virtual Central Support * Weekly reports * After-sales service * Service statistics * Other job-related duties **BENEFITS:** * Immediate payroll inclusion with all statutory benefits from day one. * Competitive salary aligned with market standards and candidate experience. * Opportunities for professional growth and development within a solid company with regional expansion. * Ongoing training * Excellent work environment based on respect, teamwork, and continuous improvement. **SCHEDULE:** * Monday to Friday from 8:20 am - 6:30 pm onsite * Saturdays from 9:30 am - 12:30 pm remotely Job type: Full-time Work location: Onsite employment