We are a Peruvian Transportation and Distribution company providing logistics services with 21 years of experience in the labor market. We focus on the comprehensive development of our employees by offering constant training for their personal and professional growth. Currently, we are looking for a **Customer Claims and Service Quality Assistant**. **REQUIREMENTS:** * Completed or ongoing degree in Administration, Logistics, Communications, or related fields. * Intermediate Excel skills. * Experience in handling and resolving customer complaints (ESSENTIAL) * Ability to manage customer complaints and expectations. * 1 year of experience in customer service, complaint management, or quality audit roles. * Proficiency with complaint management tools. * Availability: Monday to Friday 8:00am \- 6:00pm or 9:00am \- 7:00pm and Saturdays 9:00am \- 12:00pm **RESPONSIBILITIES:** * Record, classify, and analyze customer complaints received. * Coordinate with responsible departments to validate delivery process compliance in complaint cases. * Contact end customers to gather information and support dispute resolution. * Document complaints. * Generate incident records for valid complaints. * Issue well-founded responses and communicate them to customers. * Ensure compliance with response timeframes for complaints according to customer agreements. * Prepare weekly reports on handled complaints and their resolution times. **BENEFITS:** * Fixed salary with full payroll benefits. * Enrollment in payroll from day one, with all legally mandated benefits. * 66% employer-covered EPS health insurance. * Profit sharing (Gratifications). * Career advancement opportunities and more. **WHAT ARE YOU WAITING FOR? APPLY NOW!** Job type: Full-time Salary: S/.1,800\.00 per month Application questions: \* Provide your contact number (WhatsApp or calls) \* Which district do you currently reside in? * What is your educational level? \* Do you have experience leading teams? How many? \* How much experience do you have in similar positions? Logistics sector, courier. \* Do you have experience with shipments to other provinces? \* Have you performed distribution follow-up in Lima? \* Are you available to work in BREÑA on rotating shifts from Monday to Saturday 8:00am – 5:00pm and 1:00pm – 10:00pm? \* Do you agree with the offered salary? Work location: On-site job