**Additional Information** **Job Number**25172189 **Job Category**Food and Beverage \& Culinary **Location**Sheraton Lima Historic Center, Paseo de la Republica, Lima, Lima, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Position Overview** This position is responsible for all food and beverage operations, including all kitchen, restaurant, beverage, and room service operations. Oversees guest and employee satisfaction, maintains standards, and meets or exceeds financial goals. Demonstrates knowledge and mastery of all applicable food and beverage laws and regulations. Develops and implements food and beverage business plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related professional areas. Or * Two-year degree from an accredited university in Food and Beverage Management, Hospitality and Restaurant Management, Hotel Management, Business Administration, or related major; 2 years of experience in food and beverage, kitchen, or related professional areas. **Core Work Activities** **Develop and Maintain Budget** * Develop and manage all financial, employee engagement, and guest satisfaction plans and initiatives for the food and beverage department. * Maintain positive cost management metrics for kitchen and restaurant operations. * Utilize budgets to understand financial objectives. **Lead Food and Beverage Team** * Manage the food and beverage department (excluding catering sales). * Supervise and lead employees. Manage all daily operations. Be fully familiar with team members' roles to perform their duties when absent. * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Supervise all kitchen, restaurant, beverage, and room service operations. * Foster and maintain a hotel environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for service. * Provide excellent customer service to all employees. * Respond quickly and proactively to employee concerns. * Create a learning environment focused on continuous improvement. * Provide positive coaching and counseling to team members. * Encourage and build mutual trust, respect, and cooperation among team members. * Ensure and maintain employee productivity levels. * Establish specific goals and plans to prioritize, organize, and complete work. * Provide leadership, vision, and direction to align departmental goals efficiently and effectively. * Set clear expectations for employees and team leaders, and ensure appropriate recognition when exceeding expectations. **Ensure Exceptional Customer Service** * Deliver outstanding customer service. * Respond promptly and proactively to guest concerns. * Understand the brand's service culture. * Ensure all employees, team leaders, and managers understand the brand's service culture. * Set service expectations for all guests, both internally and externally. * Take ownership of guest complaints/issues until resolved or appropriately delegated to the relevant manager or employee. * Ensure all banquet spaces meet standards and exceed guest expectations. * Deliver service that exceeds expectations to achieve customer satisfaction and retention. * Improve service quality by communicating and helping individuals understand guest needs, providing guidance, feedback, and personal coaching as needed. * Lead by example and demonstrate appropriate behaviors. * Manage daily operations to ensure quality, standards, and consistent fulfillment of customer expectations. **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Conduct timely performance appraisals. * Promote commitment to fair treatment and open-door policy. * Identify development needs of others and coach, mentor, or otherwise assist them in enhancing knowledge or skills. * Identify educational needs of others, develop formal education or training programs or courses, and teach or mentor others. * Develop action plans based on employee engagement and guest satisfaction results to address areas of need and strengthen advantages. **Additional Responsibilities** * Comply with all company accounting procedures. * Provide information to supervisors, colleagues, and subordinates using telephone, written, email, or in-person communication. * Analyze information and evaluate results to choose the best solution and solve problems. * Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings. *Marriott International is committed to providing equal opportunity in employment and welcomes everyone to apply. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of every employee. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our workforce. We are committed to zero discrimination on any legally protected basis, including disability, veteran status, or other conditions protected by applicable law.* Join the Sheraton family and become part of our global community. Since 1937, Sheraton has been a gathering place where people come together and connect. Sheraton associates make people feel a warm sense of belonging in over 400 communities around the world. We warmly welcome guests with memorable experiences and thoughtful service. If you enjoy teamwork and delivering satisfying experiences, consider launching your next career opportunity at a Sheraton hotel. Help us fulfill our brand mission of 'Here to Connect.' Joining Sheraton Hotels & Resorts means becoming part of Marriott International’s exceptional portfolio of brands. Start your journey **here**, realize your personal value, **pursue** your aspirations, **join** an outstanding global team, and **showcase** your true self.