**Additional Information** **Job Number**25172189 **Job Category**Food and Beverage \& Culinary **Location**Sheraton Lima Historic Center, Paseo de la Republica, Lima, Lima, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Position Overview** This position is responsible for all food and beverage operations, including all kitchen, restaurant, beverage, and room service operations. Oversees guest and employee satisfaction, maintains standards, and meets or exceeds financial goals. Demonstrates knowledge and mastery of all applicable food and beverage laws and regulations. Develops and implements food and beverage business plans. **Candidate Profile** **Education and Experience Required** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related professional area. Or * Two-year degree from an accredited university in Food and Beverage Management, Hospitality and Restaurant Management, Hotel Management, Business Administration, or related major; 2 years of experience in food and beverage, kitchen, or related professional area. **Core Work Activities** **Develop and Maintain Budget** * Develop and manage all financial, employee engagement, and guest satisfaction plans and initiatives for the food and beverage department. * Maintain positive cost management indicators for kitchen and restaurant operations. * Utilize budgets to understand financial objectives. **Lead Food and Beverage Team** * Manage the food and beverage department (excluding catering sales). * Supervise and administer staff. Manage all daily operations. Be fully familiar with team members' roles to perform their duties in case of absence. * Use interpersonal and communication skills to lead, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Oversee all kitchen, restaurant, beverage, and room service operations. * Foster and maintain a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and passion for service. * Provide excellent customer service to all employees. * Respond quickly and proactively to employee concerns. * Provide a learning environment focused on continuous improvement. * Offer positive coaching and counseling to team members. * Encourage and build mutual trust, respect, and cooperation among team members. * Ensure and maintain employee productivity levels. * Establish specific goals and plans to prioritize, organize, and complete work. * Provide leadership, vision, and direction to align and prioritize departmental goals efficiently and effectively. * Set clear expectations for employees and team leaders, and ensure appropriate recognition when exceeding expectations. **Ensure Outstanding Customer Service** * Deliver outstanding customer service. * Respond promptly and proactively to guest concerns. * Understand the brand's service culture. * Ensure all employees, team leaders, and managers understand the brand's service culture. * Set service expectations for all guests, both internally and externally. * Take ownership of guest complaints/issues until resolved, or until delegated to the appropriate manager or employee. * Ensure all banquet spaces meet standards and exceed guest expectations. * Deliver service beyond expectations to achieve customer satisfaction and retain guests. * Improve service quality by communicating and assisting individuals in understanding guest needs, and providing guidance, feedback, and personal coaching when necessary. * Serve as a role model by demonstrating appropriate behaviors. * Manage daily operations to ensure quality and standards are met, consistently satisfying customer expectations every day. **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Conduct timely performance appraisals. * Promote commitment to fair treatment and open-door policy. * Identify development needs of others and guide, coach, or otherwise help them enhance their knowledge or skills. * Identify educational needs of others, develop formal education or training programs or courses, and teach or coach others. * Develop action plans based on employee engagement and guest satisfaction results to address areas of need and strengthen advantages. **Additional Responsibilities** * Comply with all company accounting procedures. * Provide information to supervisors, colleagues, and subordinates via telephone, written form, email, or in person. * Analyze information and evaluate results to choose the best solution and solve problems. * Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings. *Marriott International is committed to being an equal opportunity employer and welcomes all job seekers. We strive to create a work environment that values and celebrates the unique backgrounds of our employees. The blending of our employees’ cultures, talents, and experiences is our greatest strength. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other characteristics protected by applicable law.* Join the Sheraton family and become part of our global community. Since 1937, Sheraton has been a place where people gather and connect. Sheraton associates make people feel a warm sense of belonging across more than 400 communities worldwide. We warmly welcome guests with memorable experiences and thoughtful service. If you enjoy teamwork and delivering exceptional experiences, consider starting your next career journey at a Sheraton hotel. Help us fulfill our brand mission of 'Where the World Comes Together.' Joining Sheraton Hotels & Resorts means becoming part of Marriott International’s extraordinary portfolio of brands. **Set Sail From Here**, realize your personal value, **Pursue** your aspirations, **Join** an exceptional international team, **Showcase** your true self.