**Additional Information** **Job Number**25170254 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Lima, Malecon De La Reserva 615, Miraflores, Lima, Peru, Peru, Lima 18 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Process check-in for all guests by verifying guest identity and payment methods, assigning rooms, and activating/issuing room keys. Set up accurate accounts based on each guest's requirements. Enter Marriott Rewards information. Confirm rates match market codes and document exceptions. Verify payment before issuing room keys and confirm/adjust charges. Compile and review daily reports, logs, and contingency lists. Generate cashier and closing reports. Provide guests with directions and hotel information. Respond to guest requests and contact appropriate staff when necessary. Follow up to ensure requests are fulfilled. Process all payment types, vouchers, cash disbursements, and charges. Verify receipt balances. Count and secure bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify loss prevention/security if a guest reports theft. Assist management in employee training, evaluation, counseling, motivation, and coaching, serving as the first point of contact while ensuring fair treatment and modeling open-door policy practices. Build and maintain positive working relationships, supporting the team in achieving common goals. Comply with company policies and procedures; report accidents, injuries, or hazardous work situations to management; complete safety training and certifications; maintain clean and professional appearance; protect confidential information; safeguard company assets. Welcome and recognize guests; anticipate and address guest service needs; assist persons with disabilities; express genuine appreciation to guests. Speak clearly and professionally, prepare and verify written documents accurately and completely, and answer phones with proper etiquette. Ensure compliance with quality standards. Use computers/POS systems to input and retrieve information. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisor. *Marriott International is an equal opportunity employer committed to providing equal opportunities to all applicants and associates. We actively foster an environment where every associate’s background is valued and respected. Our greatest strength lies in the rich diversity of cultures, talents, and experiences of our associates. The company is committed to eliminating discrimination based on any ground including disability, veteran status, or any other basis protected by applicable law.* Marriott Hotels strives to consistently deliver the comfort of welcoming spaces around the world, drive innovation at every opportunity, and elevate hospitality. As a member of the Marriott Hotels team, you are expected to uphold the promise of delivering "always outstanding hospitality" as a host. Will you join us in providing thoughtful, forward-looking, warm service, preserving and advancing our enduring company spirit? Explore career opportunities with Marriott Hotels, known worldwide as a symbol of hospitality excellence. Joining Marriott Hotels means becoming part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an exceptional global team, and become the best version of yourself.** JW Marriott is a luxury brand within Marriott International, operating over 100 beautiful hotels and resorts in major cities and distinctive resort destinations around the world. At JW Marriott, we prioritize the well-being of our associates because we believe that associate happiness leads directly to guest satisfaction. JW Marriott associates are confident, innovative, sincere, and intuitive individuals who embody the legacy of J. Willard Marriott, the brand’s namesake founder. At JW Marriott, you can become part of a community, experience true camaraderie with diverse colleagues, and enjoy a work experience unlike any other. JW Marriott offers opportunities for training, skill development, and recognition in a luxurious environment focused on holistic well-being, where you can pursue your passion. We believe that to deliver exceptional guest experiences, we must first care for our associates. This is the JW Treatment™. Joining JW Marriott means becoming part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an exceptional global team, and become the best version of yourself.**