**Position Title:** Customer Solutions Analyst **Location:** San Isidro \- Ate **Time:** Full-time. **Reports to:** CoC Manager Customer **Area:** Supply Chain **Position Purpose:** Comprehensively manage the End to End Order to Cash process for assigned accounts, ensuring optimal service levels, operating efficiently to reduce waste, and simplifying complexity across the value chain. **A day in the life of...** * Provide 360-degree visibility on order status to customers and internal teams. * Manage stock allocation issues requiring customer and internal team coordination to achieve appropriate service levels. * Analyze reasons for order rejections and contact customers to propose mitigation actions, reducing logistical overcosts. * Optimize orders requiring logistical efficiency, aiming for VCU close to 100% and satisfactory on-time delivery. * Participate in operational review meetings and contribute to continuous improvement with a focus on digital transformation. **What will make you successful:** * University education: Graduated in Administration, Business, Engineering, or related fields. * Minimum of 2 years or more experience in at least two of the following areas: Customer Service/Call Centre, Customer Facing Supply Chain, Distribution/Materials Handling, Sales and/or Marketing. * Customer service experience. * Advanced Excel skills (non-negotiable). * Power BI (Advanced). * SAP knowledge (Intermediate). * Advanced-level MS Office proficiency. * English: Intermediate. **Competencies:** * Effective communication at all levels. * Proactivity. * Sense of urgency. * Resilience.