At DHL Express, our vision is "Connecting people, improving lives." We are the most international company in the world, "the great yellow machine," as we like to call it. Specifically in our Central and South America region, we cover 15 countries, from Tikal National Park in Guatemala to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400 Certified International Specialists working passionately and motivated AS ONE team, moving over 10 million shipments per year and exceeding our customers' needs while supporting their businesses and positively impacting our communities at the same time. We are the #1 Great Place to Work in Latin America and we are very proud of that. And we have good news! ... We are looking for a Superstar like you, insanely focused on our customers and wanting to have the best day, every day? **Main responsibilities:** * Channel requirements from Advisors/Customers to the corresponding departments and follow up until completion and/or customer satisfaction. * Prepare daily quotations according to Pricing guidelines. * Guide and advise TOP customers, offering the appropriate service for each situation. * Provide clear and timely information. * Generate efficiency reports on customer shipments and send them according to customer requirements on a daily, weekly, bi-weekly or monthly basis, in order to keep the customer informed about the status of their shipments and DHL's service. * Provide advice on products and services offered by DHL. * Respond to emails from Advisors/Customers regarding various customer requirements, accurately identifying needs and ensuring response and resolution. * Provide effective solutions to service deviations, escalating when necessary, following established lines (supervisor, manager, director). * Comply with programs, manuals, procedures and instructions applicable within SST. **Requirements:** * University graduate in Business Administration or International Business. * Minimum one year of experience in sales or administrative sales management. * Intermediate level of English. * Intermediate Microsoft Office skills. * Excellent typing speed and ability to handle information systems. * Strong handling of objections and difficult situations. * Excellent communication skills (verbal and written). * Negotiation and interpersonal skills. * Availability to work on-site in Callao, near Jorge Chavez Airport. (Located at the level of Outlet Arauco Faucett Shopping Center).