CALL CENTER EXECUTIVE

Description

Job Summary: We are seeking a Call Center Advisor to handle inquiries, provide information, and contribute to business objectives while ensuring an excellent customer experience. Key Highlights: 1. Minimum 6 months of experience in customer service or telemarketing. 2. Technical or university education in Administration, Marketing, or related fields. 3. Excellent communication skills and service orientation. We seek a dedicated Call Center Advisor committed to excellence in customer service, capable of handling inquiries, delivering clear and timely information, following up with potential customers, and contributing to the company's business goals. The selected candidate must ensure a positive customer experience through effective communication, a service-oriented attitude, and proper use of technological tools. **Profile Requirements** **Competencies and Skills** * Excellent verbal and written communication. * Active listening and ability to identify customer needs. * Service orientation and focus on customer satisfaction. * Negotiation and persuasion skills. * Ability to work toward goals and results. * Organization and attention to detail. * Ability to multitask effectively. * Proactivity, responsibility, and positive attitude. * Teamwork skills and adaptability to established procedures. **Technical Knowledge** * Proficiency with computer tools (Microsoft Office, email, and web browsing). * Experience using CRM or customer management systems (preferred). * Proper handling of databases and information recording. **Experience** * Minimum 6 months of experience in customer service, call centers, telemarketing, or telesales. * Experience in prospect follow-up, commercial management, or sales of real estate, financial products, or services will be valued. **Academic Qualifications** * Ongoing or completed technical or university studies in Administration, Marketing, Communications, Business, or related fields. * Courses in customer service, sales, or customer support will be considered an added advantage. **Main Responsibilities** * Handle incoming and outgoing calls, providing clear and timely information. * Follow up with prospects and interested customers. * Record and update information in the company's CRM. * Coordinate appointments, visits, or business meetings as required. * Resolve inquiries and efficiently route requests. * Meet established performance indicators and targets. * Maintain professional and courteous communication at all times. * Prepare reports and update databases when required. **Working Conditions** * Fixed salary: S/ 1,400\. * Working hours: * Monday to Friday: 8:00 a.m. to 6:00 p.m. * Saturdays: 9:00 a.m. to 12:00 p.m. * Immediate hiring. Salary: S/.1,200\.00 \- S/.1,400\.00 per hour Application Questions: * Please provide your contact information so we can call you. * Do you agree with the stated compensation? Work Location: On-site employment