Operational Support Agent

Description

Job Summary: We are seeking a professional to provide support and ensure excellence in real-time logistics service delivery, managing driver fleets and mitigating operational incidents for the Peruvian market. Key Highlights: 1. Direct impact on operational efficiency and on-time delivery performance in Peru. 2. Efficient management of driver fleets and resolution of operational incidents. 3. Opportunity to work on sustainable mobility and urban efficiency. ### **About Us** Want to change the world? That’s exactly what we do at Cabify. We’re working to make cities better places to live by promoting more sustainable and efficient mobility that connects passengers and drivers with just one tap. Cities may not need private cars someday—but until then… there’s still much to do. Will you join the journey? ### **About Your Team** You’ll be part of **Cabify Logistics**, the division responsible for managing our parcel and freight delivery service, with a strong focus on providing last-mile solutions to leading market enterprises. We’re an experienced, professional, and energetic team operating with a glocal mindset to plan, supervise, and optimize both scheduled and real-time operations. Your role will have a direct impact on operational efficiency in Peru and on fulfilling the delivery commitments we make to every customer—balancing technology with human empathy. ### **Role Mission** The person in this position will be responsible for supporting and ensuring excellence in real-time service delivery, efficiently managing driver fleets, mitigating day-to-day operational incidents, and guaranteeing compliance with Service Level Agreements (SLAs) for each commercial account in the Peruvian market. ### **️ How Will You Help Us Fulfill Our Mission?** * Maintain service levels within SLA requirements for each corporate client. * Efficiently manage driver fleets per operation and promptly address incidents arising during the workday. * Identify delivery process deviations to proactively implement corrective actions. * Coordinate seamless communication among dispatch, driver fleet, and final delivery recipients. * Monitor adherence to established protocols across the assigned driver fleet. * Conduct thorough monitoring of delays to ensure on-time delivery. * Identify improvement opportunities that generate measurable, positive impacts on service quality. * Accurately record all interactions and activities conducted during the workday, following established processes. ### **What We’re Looking For** * Alignment with and identification with our core values and corporate culture. * Minimum 6 months’ experience in operations roles, ideally within technology companies, food delivery apps, or last-mile logistics firms. * Minimum 1 year’s experience in customer-facing environments such as call centers or back-office roles, handling complaints and customer retention. * Proactive, solution-oriented, autonomous profile with strong results-orientation in dynamic environments. * Proficiency in analytical tools such as Microsoft Excel and Tableau (highly desirable). ### **Why Cabify Is Your Best Choice** We’re a team full of happy, motivated people. Flexibility, great atmosphere, growth, and impact—guaranteed! Cabify comes packed with benefits for you to enjoy on your journey with us: Fun events to enjoy with your team. 100% covered private health and oncology insurance. Monthly credit to test our Cabify app. Personal and professional development programs. ️ A supportive team environment to help you fully develop your talent. Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all individuals, regardless of origin, gender, religion, sexual orientation, age, or ability. Join us!