Staff Boom is an outsourcing company headquartered in Anaheim, California, with locations in the Philippines, Peru, and Colombia. Staff Boom specializes in customized staffing solutions and consulting for small and medium-sized businesses, with a strong focus on the insurance industry. We offer outsourcing services at our remote facilities, including Insurance Back Office, Accounting/Finance, Customer Service, Lead Generation, Data Entry, IT, Marketing, Legal Support Services, and others. Currently, we are looking for **Customer Service Representatives** **(Intermediate/Advanced English)**. **Requirements:** * Intermediate / advanced level of English. * Ability to interact with all types of customers. * Problem-solving skills. * Agile and investigative thinking. * Goal-oriented, focused on meeting targets and quotas. * Ability to talk on the phone while typing on the computer. * Basic computer skills. **Responsibilities:** * Assist customers by providing information about products and services. * Act as a liaison between customers and the company: assist with complaints, orders, errors, account inquiries, billing, cancellations, and product or service issues. * Perform any other support activities required, consistent with the position and department. **Benefits:** * Onboarding from day one: CTS, bonuses, paid vacations, health insurance, family allowance (if applicable), and all statutory labor benefits. * Market-competitive salary * Attendance bonuses * Performance bonuses * Timely payments (biweekly and end-of-month) * Corporate benefits: gym access, health discounts (optometry, dental, psychology), educational agreements, entertainment discounts (movies, parks, events), and food product benefits. * Job stability and growth opportunities. * Excellent work environment. * Two fixed rest days per week (Saturdays and Sundays / Sundays and Mondays). *\*Starting from the third month* **Work Mode:** * Full-time, on-site work. **Location:** * Santiago de Surco, block 5 of Av. Manuel Olguín, near Universidad de Lima. If you meet the requirements listed above and want to deliver exceptional service to our clients, don't hesitate to apply for this job opportunity! Our specialists will contact you as soon as possible. *Discrimination is strictly prohibited at this company in accordance with laws N° 29973 and Law N° 30709. No distinction is made based on race, color, sex, language, religion, political opinion or any other nature, national or social origin, economic status, birth, or any other condition.* *COVID\-19 considerations: Mask usage, adherence to national regulations.* Job Type: Full\-time Application Question(s): * This position is on-site at our offices located at Manuel Olguin 501 (Surco). Is the commute reasonable for you? Language: * intermediate english (Required) Work Location: In person