**Requirements:** Graduate or bachelor’s degree in Systems Engineering or related technical or university programs. Knowledge of ITIL v4 Foundation (certification not mandatory), operating systems, and microcomputer applications such as Microsoft 365, and equipment security. Knowledge of hardware and end-user support. Availability to work regular and flexible hours, 48 hours per week. Must reside in Callao, Surco, Lurín, Ate, Los Olivos, Surquillo, or Surco (Analysts are assigned based on their residential zone to optimize travel to operational sites). **Knowledge:** * Technical incident diagnosis and resolution. * Use of incident management tools. * Hardware and software installation and configuration. **Responsibilities:** * Remote and on-site support for resolving user incidents and requests. * Technical support for computers and peripherals. * Management of one’s own technical workload. * Execution in accordance with service best practices. * Technical documentation. **Competencies:** * Critical thinking * Proactivity * Teamwork * Assertive communication * Continuous learning Employment type: Full-time Salary: S/.1,200.00 – S/.2,000.00 per month Application question(s): * Do you have basic knowledge of networks and servers, as well as experience using Microsoft 365 platforms and antivirus security consoles? Experience: * Customer service: 1 year (Desirable) * Technical support: 1 year (Desirable) License/Certification: * ITIL 4 certification or equivalent (Desirable) Work location: On-site employment