Join our team! The future is built with talent. And at Indra Group, we’re looking for yours. We are seeking a **Help Desk Analyst** with experience in this role. **Requirements:** * 0–1 year minimum experience in IT Service Centers or as a Help Desk Operator. * Desired knowledge of ITIL Foundations. * Associated knowledge: Programming knowledge of Cisco equipment or routers from other vendors. * Proficiency in Service Desk tools. **Responsibilities:** * Handle incidents, requests, and inquiries via telephone, email, corporate chat, and the IT portal. * Use digital tools (ChatBot, Virtual Assistant). * Provide functional support for applications and end-user computing. * Manage and track tickets in the Service Desk platform. * Collaborate with internal teams to resolve complex problems. **What we offer:** * 100% covered EPS health insurance. * Statutory life insurance. * Certification program. * Well-being services (psychologist, nutritionist). * Corporate discounts. * Access to continuous learning platform (Udemy). * Collaborative culture and real growth opportunities. * Large-scale technology projects with leading clients. Employment type: Full-time Work location: Remote