Commercial Analyst

Description

Job Summary: We are seeking a solution-oriented, organized, and customer-focused Commercial Analyst to strengthen commercial management, coordinate operations, and improve processes within a growing startup. Key Highlights: 1. Work closely with a growing startup 2. Generate visible impact across various aspects of the business 3. Opportunity to contribute ideas for improving processes and goals **Location:** La Molina, Lima, Peru **Compensation:** S/ 3,000–3,500 **Work Mode:** On-site **Working Hours:** 9:00 a.m. to 6:00 p.m., only for the month of December. *Are you interested in working closely with a growing startup, engaging directly with customers, and helping ensure smooth, well-organized commercial operations? We’re looking for a solution-oriented, organized, and customer-focused individual to manage commercial communications, track opportunities, and support order coordination—especially during peak demand periods.* **Why does this role exist?** The Commercial Analyst role exists to strengthen and streamline the company’s commercial management and operational coordination. Currently, sales primarily come from word-of-mouth referrals and social media, with WhatsApp serving as the main channel for customer communication. As demand has grown—reaching approximately 70–80 panetones per day at peak times—it has become necessary to bring on someone who can centralize customer attention, conduct proper follow-up with clients, and contribute to improved coordination with delivery partners and internal teams. This position will play an important role in organizing daily operations and will be encouraged to contribute ideas for improving existing commercial processes and goals. **About the Company** We are a growing startup with a business model focused primarily on **B2C** customers. Our growth has been driven mainly by referrals, word-of-mouth, and social media. We operate in a dynamic and close-knit environment where individuals have the opportunity to engage directly across various business areas and generate visible impact. The Commercial Analyst will work directly with Giorgio and coordinate regularly with the delivery team to ensure a positive customer experience. **Required Experience** We seek a **mid-to-senior level** candidate. Extensive career history is not mandatory, but sufficient experience to independently assume responsibilities is required. Prior experience in startups or small businesses will be viewed favorably. **Required Knowledge and Experience** * Over 2 years of experience in direct customer service and interaction. * Experience responding to and following up on commercial conversations via WhatsApp or other digital channels. * Ability to identify and contact potential customers. * Intermediate-level Excel proficiency. * Ability to organize commercial information and track multiple requests. **Bonus qualifications include:** * Advanced Excel skills. * Experience managing social media. * Knowledge or experience using Meta. * Prior experience in startups or small businesses. * Patience and experience handling diverse types of customers. **Responsibilities:** * Respond to inquiries and communicate clearly and promptly with customers. * Respond to and follow up on commercial conversations via WhatsApp. * Identify potential customers and generate new commercial opportunities. * Organize and manage information using Excel. * Coordinate orders and requirements with the delivery team. * Maintain order and tracking of commercial activities during peak demand periods. * Identify opportunities to improve commercial and operational processes. * Provide suggestions to enhance existing commercial goals. **Expected Outcomes** In this role, you will contribute to: * Improving the organization and tracking of customer interactions. * Delivering faster, clearer, and more consistent customer service. * Strengthening coordination among customers, sales, and delivery. * Identifying and developing new commercial opportunities. * Contributing to improvements in the company’s commercial goals and processes. * Helping operations run more smoothly during periods of highest demand. Salary: S/.3,000.00 – S/.3,500.00 per month Workplace: On-site employment