At **eBIZ**, with over 20 years of leadership in eBusiness solutions, we are looking for a talented individual eager to learn and grow to join our team as a **Help Desk Executive**. **What will you do with us?** * **Resolve inquiries** from our customers and suppliers through various channels: phone calls, emails, and chats. * **Train** our users, both in person and online, on how to use our platform. * **Analyze, manage, and solve** incidents and requests reported by users. * **Coordinate** with other internal departments to ensure fast and effective responses to each case. * **Follow up** on cases until fully resolved. **What are we looking for?** * Technical or university studies in Administration, Engineering, Accounting, Computer Science, or related fields (preferred). * At least 6 months of experience in customer service or call center (preferred). * High levels of **empathy, proactivity, and excellent communication skills**. * Availability to work onsite from Monday to Friday and remotely on Saturdays. **What do we offer?** * **Formal employment contract** from day one. * Ongoing **training**. * **Working hours:** Monday to Friday: 8:00 a.m. to 6:00 p.m. (onsite), Saturdays: 9:00 a.m. to 12:00 p.m. (remote) * **Life Insurance as required by law**. If this profile matches yours and you want to become part of our team, we look forward to receiving your application! Job type: Full-time Salary: S/.1,200.00 per month Application questions: * Do you have experience in customer service or call center? How long? * Are you available to work in Breña? * What communication channels have you used when interacting with customers? Please list them Work location: Onsite position