La Granja Villa y su Mundo Mágico, a leading company in the entertainment and recreation industry, is looking for an enthusiastic professional for the position of CLAIMS ASSISTANT / CUSTOMER SERVICE, to join our team, offering an innovative, rewarding, and growth-oriented work experience. \* REQUIREMENTS: * Technical or university degree in Administration, Communications, or related fields. * Minimum of 1 year of experience in customer service, both in-person and virtual. * Intermediate level knowledge and proficiency in Office software. **Availability to work in Chorrillos** **Availability to work from Monday to Sunday, 9:00 am to 6:00 pm, with one day off per week (between Monday and Thursday)** \* RESPONSIBILITIES AND/OR ACTIVITIES: * Manage the complaint books for our various companies. * Inform and guide customers regarding prices, schedules, visitor policies, etc. * Process client memberships for those wishing to become members of Granja Villa. * Respond to inquiries through various channels (calls, WhatsApp, emails) on different requests. * Provide in-person customer guidance. * Generate authorization for minors' entry, following the corresponding procedures. * Generate activations for food protocols. * Handle customer calls and route them to the appropriate departments. * Perform administrative tasks related to the position. **BENEFITS:** * Formal employment with all legal benefits * Market-competitive salary * Complimentary passes every 3 months for you and your family **Constant training** **Lunch with an 80% discount** **Corporate discounts** * Transportation provided returning from the Chorrillos area * Excellent working environment **Career advancement opportunities** Job type: Full-time Salary: S/.1,200.00 \- S/.1,400.00 per month Application questions: * What district do you reside in? * Do you have experience handling complaints, complaint books, and resolving customer conflicts? \* Are you available to work from Monday to Sunday, 9:00 am to 6:00 pm, with one day off per week (between Monday and Thursday)? * What is your salary expectation? Work location: On-site