Commercial Assistant

Description

Position Summary: Provide comprehensive support to the commercial department by preparing quotations, serving customers, and tracking opportunities to grow the client portfolio. Key Highlights: 1. Comprehensive commercial support in customs brokerage agency 2. Quotation management and customer service 3. Business development and operational optimization **COMMERCIAL ASSISTANT – CUSTOMS BROKERAGE AGENCY** **Position Objective** Provide comprehensive support to the commercial department through quotation preparation, customer service, tracking of commercial opportunities, logistical cost analysis, and coordination with suppliers and internal departments, thereby contributing to client portfolio growth and commercial operational efficiency. **Academic Qualifications** * Technical or university degree in International Trade, International Business, Administration, Industrial Engineering, or related fields. * Specialization or coursework in international logistics and international trade is desirable. **Experience** * Minimum 1 year of experience in customs brokerage agencies, freight forwarding agencies, logistics operators, or companies engaged in international trade. * Experience in preparing quotations for customs and logistics services. * Experience in customer service and follow-up. **Technical Knowledge** **International Trade** * Incoterms 2020\. * Peruvian customs regime. * Import and export processes. * International logistics costs. * International trade documentation. **Logistics and Operations** * Knowledge of shipping lines and their operational processes. * Knowledge of temporary and extraportuary warehouses. * Familiarity with concepts such as: * International freight. * THC. * Visto Bueno. * Gate In / Gate Out. * Demurrage. * Warehousing. * Customs clearance. * Local transportation. * Inspections and customs appraisals. **Computer Tools** * Intermediate or Advanced Excel. * Pivot tables. * Lookup formulas. * Data analysis. * Power BI (intermediate). * Microsoft Outlook. * Microsoft Teams. * PowerPoint. * Commercial CRM (desirable). * Proficiency in AI and automation tools (ChatGPT, Copilot, etc.). **Main Responsibilities** **Commercial Management** * Prepare import, export, and ancillary service quotations. * Request rates from shipping lines, warehouses, carriers, and other suppliers. * Compare commercial proposals and prepare comparative matrices. * Track commercial opportunities to closure. **Customer Service** * Respond promptly to commercial inquiries. * Follow up on requests and requirements. * Maintain updated customer database. * Coordinate commercial meetings when necessary. **Commercial Administrative Management** * Prepare periodic commercial reports. * Update rate lists and cost matrices. * Maintain updated commercial KPIs. * Support preparation of commercial presentations. **Business Development** * Identify business opportunities within existing clients. * Detect additional client needs to offer complementary services. * Support commercial prospecting campaigns. * Conduct market and competitive research. **Competencies and Soft Skills** **Key Competencies** * Customer orientation. * Analytical ability. * Organization and planning. * Effective communication. * Sense of urgency. * Teamwork. * Results orientation. **Personal Skills** * Ability to work under pressure. * Excellent commercial and corporate writing skills. * Proactivity and initiative. * Sound judgment in decision-making. * Negotiation skills. * Attention to detail. * Adaptability to change. **Desired Profile** We seek a highly autonomous individual capable of independently managing quotations, inquiries, and commercial follow-up with clients. The candidate must possess sound judgment to identify business opportunities, the ability to prioritize tasks, and strong communication skills to effectively represent the company before clients and suppliers. **Performance Indicators (KPIs)** * Quotation response time. * Number of quotations issued per month. * Quotation-to-operations conversion rate. * Customer satisfaction level. * Adherence to service response timelines. * Commercial database update and maintenance. * Identified and developed commercial opportunities. **Most Critical Requirement for the Position** The assistant must be capable of assuming **80% of operational commercial management**, including: * Quotation preparation. * Email correspondence handling. * Customer follow-up. * Rate request and update. * Report preparation. * Coordination with operations and suppliers. Please send your CV and salary expectations to info@righthand.pe Salary: S/.2,000\.00 \- S/.2,400\.00 per month Application Question(s): * What is your age? * What is your profession? * What are your salary expectations? * How many years of experience do you have in quoting or pricing at freight forwarding or customs agencies? * At which customs agencies have you worked? * Do you possess technical knowledge of international trade, such as Incoterms 2020, the Peruvian customs regime, import/export processes, international logistics costs, and international trade documentation? * Which office productivity tools are you familiar with? Work Location: On-site employment