Call Center Coordinator

Description

Job Summary: Supervises service operations, coordinates shifts, and trains staff to ensure high-quality patient care and effectively route patient requests. Key Responsibilities: 1. Service supervision and quality of customer service 2. Shift coordination and medical schedule creation 3. Training of subordinate staff ***Clínica Providencia*** is seeking top talent for the position of **Call Center Coordinator.** **Responsibilities:** * Supervise service operations, verifying quality and fluency of customer service. * Coordinate shifts with specialists and create medical schedules in the system. * Conduct training for staff under direct supervision. * Route patient incidents and/or requests to the appropriate departments. * Perform other duties assigned by the immediate supervisor. **Requirements:** * Minimum 2 years of experience in this or a similar role. * University degree in Administration, Communications, or related field. * Availability to work 48 hours per week. **Benefits:** * Market-competitive compensation. * Corporate discounts. * Special rates for employees and their immediate family members. Salary: S/.2,999.00 - S/.3,000.00 per month Workplace: On-site employment