**SM Hotel \& Bussines Av Universitaria 848, San Miguel.** **We are currently looking for staff for the Reception area to join our team!** **Functions:** * Perform check-in and check-out procedures in accordance with established policies and procedures. * Actively attend to guest requests. * Handle, resolve, and record guest complaints and comments in the incident report. * Promote sales of reception services, early check-in, and late check-out. * Support the development of the reception team's tasks, ensuring compliance with established standards. * Effectively hand over shifts, communicating daily information and incidents. * Manage the reception petty cash (currency exchange, balancing, etc). * Carry out invoicing and sending of payment receipts. * Follow up on inactive accounts, occurrence notebook, and complaint book. * Ensure that the reception has all necessary materials for daily operations. **Competencies and benefits:** * Timely payments (bi-weekly and monthly) * Sales incentives * Internship certification * Excellent working environment * One day off per week * Career advancement opportunities **Requirements:** * 1 year of experience (desirable) * Student or graduate of Administration, Tourism and Hospitality, Commercial Aviation, or related fields. **SEND UPDATED RESUME TO THE NUMBER: 941 994 747** **IMMEDIATE AVAILABILITY** Job type: Full-time, Permanent Work location: Regular travel required