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Contact Center Supervisor
S/1,400-1,500/month
Indeed
Full-time
Onsite
No experience limit
No degree limit
Av. Arequipa 1854, Lince 15046, Peru
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Description

Job Objective: Lead and enhance the commercial management of the telemarketing team, ensuring sales targets are met, the sales force is developed, and continuous improvement in campaign effectiveness is achieved. Main Responsibilities: * Supervise and motivate the telemarketing team, guiding them toward achieving sales results. * Monitor and improve effectiveness indicators (successful contact rate, sales closure, conversion ratio). * Implement sales strategies to maximize company product sales. * Continuously monitor call quality and adherence to sales protocols. * Provide feedback and train the team in persuasion techniques, objection handling, and closing skills. * Ensure individual and team sales targets are met. * Coordinate with marketing and operations departments to improve commercial productivity. Requirements: * Technical degree, graduate or bachelor's level education. * Previous experience in sales or telemarketing team supervision (essential). * Strong sales orientation and leadership ability. * Knowledge of performance management and sales metrics. * Communication, negotiation, and team management skills. * University degree is not required. Conditions: * On-site work in Lince, Lima. * Schedule: Monday to Friday from 9:00 a.m. to 6:00 p.m., and Saturdays from 9:00 a.m. to 1:00 p.m. * Salary: S/ 2000 base + up to S/ 1,500 in commissions (average income S/ 3,500). Job type: Full-time Salary: S/.1,400.00 - S/.1,500.00 per month Work location: On-site employment

Source:  indeed View original post
María García
Indeed · HR

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