White Lion Technology is the leading company with over 31 years of experience enhancing workforce management with innovative, expert, and flexible solutions in regulated industries. We design and develop people-centered technology that enables companies to ensure occupational safety and health while optimizing their operations. We are currently seeking a Support Technician professional for our technical department who meets the following profile: Knowledge and Competencies: · Extensive knowledge of office software (MS Office). · Knowledge of databases (MS SQL, others). · Knowledge of Windows Server. · Networking: Fundamentals of network configuration, routing, and switching. · Knowledge in document validation. · Preparation of documents and documentation procedures. · No police, criminal, or judicial records. No credit system alerts. (Essential requirement). · Good communication skills and user assistance abilities. Desire for self-improvement, responsibility, honesty, and teamwork. Experience: 2 years in similar positions Working Hours: Monday to Friday from 8:00 a.m. to 6:00 p.m. General Responsibilities: · Validate documentation and authorize accreditation of companies, individuals, and vehicles according to established procedures, as well as documentation for various administrative processes. · Update validity of access requirements for individuals and vehicles such as: SCTR insurance, medical exam validity, SOAT, insurance policy, technical inspection, etc. · Answer calls and guide users through administrative procedures, as well as inform them about the status of their applications such as: photocheck issuance, data updates, sponsor changes, etc. · Provide on-site, phone, or email support to end-users in the use of the 2PERSONNEL solution. · Train users in the use of the 2PERSONNEL solution. · Print and dispatch photochecks. · Prepare reports and documentation. · Administer the 2PERSONNEL solution by performing tasks such as: granting access permissions, general configurations, user accounts, managing identification credentials, etc. · Perform preventive and corrective maintenance on equipment included in the 2PERSONNEL solution, such as: Handheld devices, biometric systems, printers, etc. Position type: Full-time Salary: S/.1,900.00 - S/.2,000.00 per month Work location: On-site employment