**Additional Information** **Job Number**25170254 **Job Category**Rooms \& Guest Services Operations **Location**JW Marriott Hotel Lima, Malecon De La Reserva 615, Miraflores, Lima, Peru, Peru, Lima 18 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-in registrations, verify identity, payment method, assign rooms, issue and activate room keys. Open accurate accounts for each guest according to their requirements. Enter information regarding the Marriott Rewards points program. Ensure rates comply with market standards and that all exceptions are properly documented. Obtain payment prior to issuing room keys and verify or adjust billing. Collect and review daily reports, records, and incident lists. Complete cashier reports and closing reports. Provide directions and information to guests about how to reach destinations and offer hotel-related information. Respond to guest requests by contacting appropriate staff when necessary. Follow up to ensure requests have been fulfilled. Process all payment methods, vouchers, disbursements, and expenses. Balance and turn in receipts. Count and secure the cash drawer at the beginning and end of each shift. Obtain manual authorizations and adhere to all Accounting procedures. Notify Loss Prevention or Security of any guest-reported theft claims. Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as an example and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Cultivate and maintain positive working relationships, support the team in achieving common goals, and listen to and appropriately respond to employee concerns. Comply with all company policies and procedures; report accidents, injuries, and unsafe work conditions to management; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge guests according to company standards, anticipate their service needs and fulfill them, assist people with disabilities, and express genuine appreciation to guests. Speak using clear, professional language, prepare and review written documents accurately and completely, and answer phones using proper protocols. Ensure compliance with quality standards. Enter and retrieve information using computers or point-of-sale (POS) systems. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. REQUIRED QUALIFICATIONS Education: High school diploma or equivalent GED (General Educational Development) certificate. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other protected characteristics under applicable legislation.* Marriott Hotels strives to elevate the art of hospitality by innovating whenever possible while maintaining the comfort of the familiar around the world. As a host of Marriott Hotels, you will help us uphold the promise of "Wonderful experiences, every stay," delivering thoughtful and sincere service that anticipates guests' needs and enhances this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you join the portfolio of brands at Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and consists of over 100 beautiful hotels in prominent cities and privileged resort locations around the world. JW believes employees come first because if you are happy, guests will be too. JW Marriott associates are trusted, innovative, genuine, intuitive, and carry forward the legacy of the brand and company founder, J. Willard Marriott. Our hotels offer an unparalleled work experience, where you will be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates training, development, recognition opportunities, and most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join the portfolio of brands at Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.