At Global Hitss, a technology company with over 36 years of experience delivering innovative solutions in Latin America, USA, and Europe, we are looking for our next NOC Engineer! REQUIREMENTS: * Bachelor's degree in Telecommunications, Engineering, Computer Science, or related field Required TECHNICAL SKILLS: * 1-3 years of client-facing experience in information and communications technology required * Fluency (reading and writing) in English and Spanish. (High proficiency) * Knowledge of cloud technology. * Experience troubleshooting routing protocols. RESPONSIBILITIES: * Monitoring and troubleshooting information and communications infrastructure * Collects and logs incidents and continues with fault isolation and problem resolution. * Coordinates with other technical support areas and vendors, including RMA. * Provides periodic updates on incident status. * Delivers final RFO (Reason for Outage) or RCA (Root Cause Analysis) reports for each incident. * Monitors alarms and status for security, connectivity, and performance of critical infrastructure. * Acts as liaison between various support teams during system outages and works with external vendors or service providers to resolve outage issues. * Meticulous time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. * Compliance with change management processes. * Fraud management, detection, and mitigation. * Monitors traffic behavior and detects anomalies. * Detects fraud and executes mitigation procedures BENEFITS: * Belonging to the América Móvil group. * Official payroll salary from day one. * Corporate health insurance covered at 50% (optional). * Corporate agreements. * Half-day off on your birthday. "Global HITSS maintains an inclusive hiring policy and invites anyone to participate in the selection process." We invite you to visit our website: http://www.globalhitss.com/ Job type: Full-time Salary: S/.1.00 - S/.2.00 per month Application questions: * What is your salary expectation? * What is your level of spoken English? (basic, intermediate, or advanced) * Are you currently employed? * In which region are you located? * What is your availability to start if selected? * What is your current academic level? Please specify major * How much experience do you have in customer service or technical support in ICT or NETWORKS? * How much experience do you have in incident resolution and diagnosis? * Do you have knowledge of cloud technologies? * Do you have knowledge or experience with Fortinet? * How much experience do you have as a NOC Engineer? * Do you have flexibility to work different days of the week? Work location: Remote job