**Job Description** About Us: Noventiq (Noventiq Holdings PLC) is a leading global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital era by connecting them with top-tier IT vendors and offering our own innovative services and proprietary solutions. Why Noventiq? Our success is built on a solid three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic mergers and acquisitions, we are positioned to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating in around 60 countries, we have a significant presence in regions with immense growth potential, including Latin America, EMEA, APAC, and a strong footprint in India. Your Opportunity: Join a globally recognized organization, repeatedly awarded "Great Place to Work" honors. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is a cornerstone. Be part of our journey to drive digital transformation worldwide. Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and become part of a global organization where your contributions are valued and your potential is unlimited. Join us today! **What You’ll Do** * Serve as first-line support for technical inquiries and incidents related to Microsoft on\-premise technologies. * Resolve and follow up on issues with Windows Server, SharePoint Server, SQL Server, Exchange Server, SCCM, and DHCP. * Provide guidance and technical support to customer engineers and IT teams. * Log and document incidents in ticketing systems, ensuring proper tracking and resolution. * Escalate unresolved incidents to level 2/3 engineers, providing detailed analysis and reproduction steps. * Collaborate with internal teams and customer stakeholders to ensure service quality and SLA compliance. * Maintain and update the knowledge base with technical procedures and resolutions. * Participate in continuous learning and knowledge-sharing initiatives. **Who You Are** * 1 to 2 years of experience in technical support or IT helpdesk, ideally within enterprise environments. * Solid knowledge of **Microsoft Windows Server** (installation, configuration, and troubleshooting). * Basic proficiency in **SQL Server** and experience resolving issues with **Exchange Server** (email flow) and **SharePoint Server**. * Familiarity with **SCCM**, **DHCP/DNS**, log analysis, and Event Viewer usage. * Experience with ticketing systems such as ServiceNow, Zendesk, or Jira Service Management. * Basic skills in **PowerShell scripting**. * Networking knowledge: IP addressing, DNS, and DHCP. * Certifications that we value include: + Microsoft Certified: Windows Server Hybrid Administrator Associate + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: SQL Server Database Administrator + ITIL Foundation, CompTIA A\+ or Network\+ * University degree in computer science, systems, engineering, or related field (desirable, though equivalent experience will also be considered). * Problem-solving mindset, customer-service orientation, and ability to work collaboratively in dynamic environments.