**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** In Kyndryl's Systems Management, you will be essential in ensuring the smooth operation of our clients' IT infrastructure. You will be the brain behind system maintenance and optimization, guaranteeing they always perform at peak efficiency. You will not only be responsible for managing and maintaining IT infrastructure, but also have the opportunity to work with cutting-edge technologies and innovative solutions shaping the future of the industry. You will be at the forefront of preparing new services and change management processes, constantly learning and expanding your technical expertise to ensure the best outcomes for our clients. Your technical skills will be tested as you resolve critical client situations and provide timely solutions to keep their systems secure, reliable, and efficient. You will be the expert to turn to for sizing and optimizing systems, ensuring our clients’ business performance is always top-tier. At Kyndryl, we are committed to delivering the best possible service to our clients, and as a Systems Management Specialist, you will be an integral part of that mission. If you are passionate about technology and want to be part of a dynamic team shaping the future of IT infrastructure management, this role is for you. Your Future at Kyndryl Kyndryl’s focus on providing innovative IT solutions to its customers means that, in Systems Management, you will work with the most advanced technology and have the opportunity to learn and develop your skills. You will also have the chance to work on large-scale projects and collaborate with other IT professionals around the world. **Who You Are** You are good at what you do and have the experience to prove it. However, equally important is having a growth mindset and being willing to drive your own personal and professional development. You are customer-oriented: someone who prioritizes customer success in your work. And finally, you are open-minded and borderless: naturally inclusive in how you work with others. **Required Technical and Professional Experience** **Microsoft Infrastructure Administration** * Identity services management: Active Directory and Azure Active Directory. * On-premises Exchange and Exchange Online administration. * Microsoft 365 administration: Teams, OneDrive, SharePoint Online, Power Apps, Power Platform, and Power BI. * Microsoft core software management: Excel, Word, PowerPoint, and Outlook. * Microsoft Intune and System Center Configuration Manager (SCCM) administration. * Citrix administration and volume licensing management (VAMT). **Complementary Technical Knowledge** * Operating systems: Windows, Linux, and Unix. Networking: routing, switching, load balancing, troubleshooting, infrastructure engineering, and VPNs. * Cybersecurity: incident response, security operations, vulnerability management, security architecture, and risk management. * Databases: data administration, design, modeling, and quality in SQL, DB2, MySQL, among others. * Programming and automation: PowerShell, Microsoft Graph, and other infrastructure-oriented languages. **ITSM Tools Management** * More than 2 years of experience managing Ivanti ITSM: configuration of access, roles, templates, workflows, forms, rules, objects, service catalog, service levels, reports, and dashboards. * Practical experience with platforms such as ServiceNow and BMC Remedy. * Script development and execution in PowerShell and Microsoft Graph. * Requires experience in system management, network administration, and technical support, with **solid knowledge in collaborative tools** (Microsoft 365, Teams, SharePoint, etc.), monitoring (Elastic, SolarWinds), and ticket management (ServiceNow, Ivanti, Jira). **Education and Certifications:** University degree in Computer Science or related fields. Knowledge of ITIL processes. Basic technical English (reading and communication with product support). **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handedly: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** As a graduate or an intern, Kyndryl is a great place to kickstart your career. You will contribute to our business from day one and get access to some incredible learning opportunities to build your skills for your future. You’ll also collaborate with global teams, take advantage of mentorship opportunities and get involved in volunteer community activities – all in a dynamic, start up atmosphere, filled with industry experts. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.